Salvatore Russo

GBS Strategy Director AstraZeneca

With more than 10 years in GBS, Salvatore Russo contributed to establish and develop shared services on a global basis.


Currently, Salvatore is the GBS Strategy Director in AstraZeneca and he joined in April 2018 after 10 years in Vodafone when he was leading the Strategy and Engagement team for the past 3 years.


Salvatore contributed in creating one of the largest and admired Shared Services in the world and his primary focus was to establish shared services capabilities in different geography but also to strategize the overall services and footprint expansion together with the customer engagement and GBS brand awareness and promotion.


Before his Vodafone days, Salvatore worked in ExxonMobil operation centre in Budapest helping the team to adopt a continuous improvement mindset and tools.


Main Conference Day 1

Tuesday, October 15th, 2019

3:15 PM Creating Centres of Excellence within Business Services

In this interactive session, hear from a FTSE 100 GBS leader about how they have set up SSO Centres of Excellence.
Discussion Points:
  • Retraining staff into Bot/Data Analytics centre of excellence staff
  • Keeping Centres of Excellence “excelling” – how to deal with high attrition and “poaching” of your most valuable staff
  • Expanding your CoE – proving your value

Check out the incredible speaker line-up to see who will be joining Salvatore.

Download The Latest Agenda