Sarunas Suipis

VP Operations and Managing Director Western Union

Main Conference Day 1

Tuesday, October 15th, 2019

3:45 PM Case Study: Implementation at Scale!

In this session, hear about how one organisation is utilising RPA and other technologies in order to leverage costs, but also prove strategic value to its business through massively increased productivity. Learn how their RPA programme has been responsible for delivering hundred of thousands of hours saved in 2019, and how this number is set to increase significantly in 2020.
        How to identify the right staff to upskill
        How to navigate the technology landscape
        The common pitfalls associated with implementation

Main Conference Day 2

Wednesday, October 16th, 2019

12:30 PM Panel Case Studies: Embracing Change! Growing Business Services With a CI Mind-set

There is no BAU within Business Services, but how do you maintain service excellence when there is of seismic transformation occurring within your business?
In this session, hear tips and tricks from individuals with extensive experience managing large-scale change and transformation programmes.
·         What would they do differently with the benefit or hindsight
·         How to get back on track and cope with “transformation fatigue” within your team
·         Adopting an agile mindset – responding to changing project and programme needs

Check out the incredible speaker line-up to see who will be joining Sarunas.

Download The Latest Agenda