Main Conference Day 1
Tuesday, October 15th, 2019
The National Health Service employs 1.5 million people in the UK, and is the fifth-largest employer in the world. In this session, hear how this vast public sector organisation is transforming in order to deliver a better service to its business, to ultimately save more lives and deliver better care to millions of vulnerable children and adults. Learn how the NHS is reaching RPA maturity and advancing at scale, with an aim to have over 400 processes run by robots by the end of 2019. Discover how they are stepping up into AI technology, and are exploring the potential implications of machine learning and chatbots for the service centre of the future.