Europe’s longest running Business Services Event
Hours of Networking
Hours of Learning
Revolutionalising Value: Intelligent Automation, Data-Driven Service Innovation, and Impactful Next-Gen Talent Strategies
Value-add within Business Services is not a new concept, and yet according to SSON’s 2019 Global State of the Industry, 70% of Business Services are struggling to define or to transition into a model where they are successfully adopting a knowledge-based, value-add framework. Those that are showing a strong and obvious commitment to moving away from “traditional, transactional” to true value-add are doing so by widening their scope, by championing intelligent process improvement, automation and data analytics, creating centres of excellence and internal competencies that will demonstrate their value to the business.
However, technology is only one part of the puzzle. In order to develop a service-centric organisation, pioneering organisations need to be continuously evolving to changing business needs. Change management and culture creation needs to be embedded into the heart of service organisations, and companies need to be prioritising innovative talent management solutions to ensure engagement, productivity and in turn retention remain high.
Innovative Business Services organisations need to be gaining the trust and support of their businesses through data-driven service innovation, intelligent automation and next generation talent management strategies in order for them to truly create value added agile service. Are you ahead of the curve, or chasing it?
Join us at SSOW Autumn, Europe's longest running Business Services Event, where 200+ attendees and 70+ speakers come together through 36 hours of learning via a plethora of formats and 12 hours of networking so you can discuss with your peers whether you are in fact ahead of the curve, chasing it, and your future plans and strategies.
Senior Director HR Service Delivery
International Author of AI, 101 Things You Must Know Today
Director of Finance & Accounting
NHS Shared Business Services
Head of Business Services
Finance Shared Services Director
Finance Transformation AI
Government Shared Service Director
Business Services Director
HR Service Centre Lead, Europe
Operations & Continuous Improvement Director - Shared Services
Head of Global Services, Investment Management, and Best Selling Author
Finance Transformation Director
Group Head of Operations
Home Credit International
Vice President, Regional Controller EMEA & Asia/Pacific
Director - EMEA Sales Order Management & Customer Experience SSC Industrial Group
Director - CDS Operations, Hungary & GBS Site Lead
Director Analytics, Global Business Services
President Transformant, and former VP Global Business Services, Next Generation Services
Finance Director - Business Shared Services
Global Head of Financial Business Services
Global Head of People Services Transformation
LCI Business Partner, Business Service Operations
Change Management Director
SSC of Metal and Mining Holding in Russia
The hottest topics to be discussed at SSOW Autumn 2019
Employee Engagement and Culture Creation
Change Management and Transformation
Business Transformation in the Age of the Digital Economy
Growth & Differentiation Through Embedded Analytics
Customer Success from Industry to Industry
Key Trends & Technologies Impacting the Analytics Landscape
And much more!
"The event was terrific, super well organised, and I felt very welcome and super well taken care of. The topics were right on, in the plenary sessions and the other sessions that were organised. I also spent quite some time with the vendors in the booths who had really great proposals to make and we have several follow-ups. Super thanks again, and looking forward to the future events. ”
“This is the 4th SSOW I have been to and I felt the quality of the speakers overall and presentation content was very high and I was impressed”
"Energized by an exciting few days at #SSOW in Lisbon. Some amazing SSC and GBS journeys and stories shared, and it is very clear that #RPA, Machine Learning and AI are at the forefront of our #SSC industry right now. Many thanks to Hannah Reeve and her entire passionate #SSON team for a wonderful event this year. Congratulations to all our SSON awards winners, and indeed to all the speakers including Bobby Abraham here in action being a wonderful chair. Was great seeing so many enthusiastic GBS leaders, friends and industry sponsors this week. Hope you all enjoyed it as much as I did!”
“Attending the European Shared Services and Outsourcing Week in beautiful Vilnius gave me a lot of insights, learnings, inspiration and a network of fellow passionate shared services professionals. Whichever part of the shared services journey you may be in, this event is definitely worth going to. #ssow ”
“During such a short period of time we had a chance to listen to so many stories, but those were real life stories so every second was worth it. The combination of great energy of Bobby Abraham, together with always positive Hannah Reeve and all participants passionate about those topics made this event simply great! Thank you all!”
SSON’s European Shared Services and Outsourcing Weeks (SSOW) have been running for 19 years, and are Europe’s longest-running Business Services events. We have more end user practitioner speakers than any other Business Services event in Europe, and as a result we are the perfect place for Business Services professionals to develop a solid strategy to address their challenges. This year, SSON will be hosting not one, but two industry-leading meetings, one in Spring and one in Autumn.
SSO Week has provided shared services professionals with the resources and connections they need to succeed, through industry-leading events; digital content such as reports, surveys, interviews, editorial, whitepapers, videos, and infographics; and data analytics.