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View Your Event Guide - Shared Services and Outsourcing Forum Middle East 2019 in Egypt

Egypt’s unique geographical position together with its very attractive value proposition including; proximity ...

Featured Content

EGYPT: Uniquely Positioned for Value-Driven Services

Current services delivery trends center on value-add services that leverage enhanced skill sets alongside automated processing. As a result, global enterprises are re-evaluating the Shared Services landscape through a new lens – one that puts a priority on infrastructure, talent, and Center of Excellence-based capabilities. SSON’s recent survey identifies Egypt...

Reports and Whitepapers

Interactive Report: Shared Services Landscape in Egypt

This visual analytics report leverages data from SSON Analytics to provide a fully comprehensive, dynamic and up-to-date overview of all location considerations applicable to Egypt as a Shared Services location.

State of the Global Shared Services Market Report 2019

Every year, SSON’s global member survey highlights significant progression in Shared Services models. This year's report is broken into five core areas.

“How To” Guide to Cognitive Automation

While RPA’s growth trajectory has been steep – implementations jumped from 9% to 32% over the last year – there are limitations to what it can do on its own. Download this report to find out how cognitive automation works, why it's a critical application right now, and how to...

“How To” Guide to Process Discovery

This report introduces Process Discovery as a means of identifying where to improve the efficiency of your processes; how to discover these opportunities; and why Process Discovery is so essential to service optimisation.

7 Steps to Successfully Deploying RPA

Over the past year, RPA implementations have jumped from 9% to 32%. And yet, many practitioners tell tales of woe: The tools work, they agree, but the implementation is challenging. This guide helps plug the knowledge gap that can slow down RPA, and takes you through the 7 key steps...

10 Characteristics of Top Performing HR Service Organisations - What sets the top 20% apart?

This report provides a detailed analysis of an optimised HR services framework and advice on how to redesign HR to reflect the best practices of today. 

Top Shared Services Talent Challenges And Tips On How To Deal With Them

SSON recently ran a global survey asking these 5 key questions:What is your top Shared Services talent challenge?What is the biggest skills deficit within your existing Shared Services Staff?How are you supporting management in transitioning to managing a digital workforce alongside a human workforce?How is diversity playing out in your...

Global Business Services: Transformation Driver & Digital Enabler

What’s the fuss about Global Business Services? This report identifies why different organisations have chosen a Global Business Services strategy, how it’s structured, the advantages it yields, and how it’s supporting transformation. PLUS: 10 GBS leaders answer questions on structure, implementation, talent management, transformation and careers!

Rethinking or Merely Tweaking: Your GBS Target Operating Model

Too many GBS Target Operating Models (TOM) are nothing more than paper exercises, incorporating the received wisdom of consultants and others that the model must include elements such “two or more outsourcing relationships,” “truly global,” “one leader at the C-suite level”, and other similar nonsense.This article sums up why TOM...

Human Resource Trends 2019

Many professionals began to shift away from technology in the sense that it was the end-all-be-all for HR. In some ways, the shine began to wear off. Instead, we saw HR professionals move more toward real issues focused on employees. And those changes top our trends going into 2019.In this...

SSON’s Report: Computer Vision And Cognitive Automation

Optical Character Recognition is an important part of automated processing, through its ability to take human eyeballs out of the process and replace them with software driven processing. And yet, OCR has at times proven of limited effectiveness. This is where Computer Vision steps in to fix the problem. This...

Become a Next Generation Leader

Organisations are embarking on their next phase of development – a phase more demanding than its leaders have ever seen before.Emerging trends such as data analytics and Robotic Process Automation (RPA), amidst increased requests from challenging customers, requires a new host of skills – and it seems there are limits...


Interview with Gary Thompson, Shared Services & Business Excellence Expert

Download this interview now with Gary Thompson, Shared Services & Business Excellence Expert, SSON Global Steering Committee, and understand the benefits of Shared Services in an organisation, what is the best place to start with, and what are the resources required.

Additional Event Information

Agenda at-a-glance: Shared Services & Outsourcing Forum Middle East 2019 in Egypt

Download the agenda at-a-glance now and get a quick glimpse into the topics and sessions to be covered during the event to find out what’s in store for you

Delegate Registration Form: SSON Egypt

Want to fast-track your registration? It's easy - all you need to do is download the registration form, fill in your details and send it to for immediate confirmation.

State Of The Shared Services Market Report 2019: The Middle East

Every year, SSON’s survey highlights enormous progression in Shared Services’ evolution. The past couple of years have shown a clear move away from transactional, human-based work towards data driven, knowledge-based activity – enabled by automation.Shared Services Organisations in the Middle East are developing new competencies and taking on growth, frequently...

Anticipated Attendee Snapshot

Find out who you can expect and learn from at the Shared Services & Outsourcing Forum Middle East 2019 in Egypt!