State Of The Shared Services Market Report 2019: The Middle East
Every year, SSON’s survey highlights enormous progression in Shared Services’ evolution. The past couple of years have shown a clear move away from transactional, human-based work towards data driven, knowledge-based activity – enabled by automation.Shared Services Organisations in the Middle East are developing new competencies and taking on growth, frequently...
Reports and Whitepapers
Interactive Report: Shared Services Landscape in Egypt
This visual analytics report leverages data from SSON Analytics to provide a fully comprehensive, dynamic and up-to-date overview of all location considerations applicable to Egypt as a Shared Services location.
State of the Global Shared Services Market Report 2019
Every year, SSON’s global member survey highlights significant progression in Shared Services models. This year's report is broken into five core areas.
“How To” Guide to Cognitive Automation
While RPA’s growth trajectory has been steep – implementations jumped from 9% to 32% over the last year – there are limitations to what it can do on its own. Download this report to find out how cognitive automation works, why it's a critical application right now, and how to...
“How To” Guide to Process Discovery
This report introduces Process Discovery as a means of identifying where to improve the efficiency of your processes; how to discover these opportunities; and why Process Discovery is so essential to service optimisation.
7 Steps to Successfully Deploying RPA
Over the past year, RPA implementations have jumped from 9% to 32%. And yet, many practitioners tell tales of woe: The tools work, they agree, but the implementation is challenging. This guide helps plug the knowledge gap that can slow down RPA, and takes you through the 7 key steps...
10 Characteristics of Top Performing HR Service Organisations - What sets the top 20% apart?
This report provides a detailed analysis of an optimised HR services framework and advice on how to redesign HR to reflect the best practices of today.
Top Shared Services Talent Challenges And Tips On How To Deal With Them
SSON recently ran a global survey asking these 5 key questions:What is your top Shared Services talent challenge?What is the biggest skills deficit within your existing Shared Services Staff?How are you supporting management in transitioning to managing a digital workforce alongside a human workforce?How is diversity playing out in your...
Global Business Services: Transformation Driver & Digital Enabler
What’s the fuss about Global Business Services? This report identifies why different organisations have chosen a Global Business Services strategy, how it’s structured, the advantages it yields, and how it’s supporting transformation. PLUS: 10 GBS leaders answer questions on structure, implementation, talent management, transformation and careers!
Rethinking or Merely Tweaking: Your GBS Target Operating Model
Too many GBS Target Operating Models (TOM) are nothing more than paper exercises, incorporating the received wisdom of consultants and others that the model must include elements such “two or more outsourcing relationships,” “truly global,” “one leader at the C-suite level”, and other similar nonsense.This article sums up why TOM...
Interview with Gary Thompson, Shared Services & Business Excellence Expert
Download this interview now with Gary Thompson, Shared Services & Business Excellence Expert, SSON Global Steering Committee, and understand the benefits of Shared Services in an organisation, what is the best place to start with, and what are the resources required.
Additional Event Information
Agenda at-a-glance: Shared Services & Outsourcing Forum Middle East 2019 in Egypt
Download the agenda at-a-glance now and get a quick glimpse into the topics and sessions to be covered during the event to find out what’s in store for you
Delegate Registration Form: SSON Egypt
Want to fast-track your registration? It's easy - all you need to do is download the registration form, fill in your details and send it to firstname.lastname@example.org for immediate confirmation.