COO Global Human Resources / Head of Global People Services
Conference Day One: Tuesday, 3 September 2019
Tuesday, September 3rd, 2019
12:30 PM INDUSTRY EXPERT PANEL DISCUSSION: The Rise Of Strategic Shared Services Centres: Evolving From A Cost Killer To Value-Add
As beneficial as cost reduction and process efficiency is, leading shared services are fully optimised beyond operational excellence to allow senior management to focus on strategic decision making and adding great value.
Key question: How can you turn your shared service centre from a cost centre to a profit centre?
Senior leadership will discuss:
- Strategies to drive shared service success after launch
- Align the shared services strategy to support growth not just cost reduction and optimization
- How to drive shared service value beyond labour service savings
Conference Day Two: Wednesday, 4 September 2019
Wednesday, September 4th, 2019
10:30 AM INTERNATIONAL SUCCESS STORY: Power To The People! How ING Empowers Employees And Reduces Administrative Workload For Managers As Part Of Their HR Transformation Strategy
With the purpose of enhancing the employee experience, ING started a global service footprint exercise to identify pain points in the employee journey.
Learn how ING started to work on solutions coupled with advanced technologies such as Workday and supported by their new shared services organisation to simplify, automate and delegate tasks and processes.