03 - 04 September, 2019
The Nile Ritz-Carlton, Cairo, Egypt
Cathleen Doorenbosch, Head of Shared Services at Deliveroo

Cathleen Doorenbosch

Head of Shared Services

Check out the incredible speaker line-up to see who will be joining Cathleen.

Download The Latest Agenda

Conference Day One: Tuesday, 3 September 2019

Tuesday, September 3rd, 2019

12:00 PM INTERNATIONAL VS. REGIONAL PANEL DISCUSSION: From Idea, Implementation To Optimization: Critical Success Factors To Consider On Your Shared Service Journey To Achieve Business Excellence

There is no one-size-fits-all approach to shared services. By investing the necessary time upfront in developing an effective strategy, and deployment plan, companies can avoid costly problems and ensure their transformation delivers the greatest possible business value.

Senior leadership will discuss:
  • Which service model is right for your organisation?
  • Key attributes of a successful shared service strategy
  • Ensuring strategy and implementation align with the companies goals


Conference Day Two: Wednesday, 4 September 2019

Wednesday, September 4th, 2019

2:10 PM INTERNATIONAL CASE STUDY: The Key To Outsourcing Success? Why Its Critical To Align Vendor Values To Outsource Partners

When selecting a partner, it is always critical to ensure that the values of both parties are aligned. However, post implementation, we continue to see agents with identity crisis. Do they feel more connected to the client they support, or those that pay the bills? Is there anything to gain by instilling deeper client values into outsourced agents?

This session will demonstrate how in Deliveroo’s experience, with the right vision and partnership, it is critical to choose partners that are agile in this perspective.