03 - 04 September, 2019
The Nile Ritz-Carlton, Cairo, Egypt
Frances Woodworth, Head of Egypt MSI Center and Deputy Site Leader at Orange Business Services

Frances Woodworth

Head of Egypt MSI Center and Deputy Site Leader
Orange Business Services

Check out the incredible speaker line-up to see who will be joining Frances.

Download The Latest Agenda

Conference Day Two: Wednesday, 4 September 2019

Wednesday, September 4th, 2019

10:30 AM FIRESIDE CHAT: The Next Frontier: Taking Shared Service Efficiency To The Next Level With Intelligent Automation

Intelligent process automation (IPA) marks a major leap in the quest to optimise shared services. IPA is the next wave of efficiency that is creating new opportunities for shared service centre leaders.

This exclusive session will explore the benefits of integrating IPA and the key considerations when implementing IPA to drive business growth.

Senior leadership will discuss:
  • The future is intelligent: From concept to success, driving shared services through IPA
  • What are the benefits of IPA implementation beyond cost reduction
  • How to integrate IPA further to enhance business outcomes
  • Leveraging intelligent optimisation to optimise end to end processes
  • RPA vs. IPA – The next frontier

12:10 PM INTERNATIONAL/REGIONAL PANEL DISCUSSION: Is Your Talent Ready For Digital? How Digital Labour Is Transforming The Shared Service Delivery Model

As the human component of shared services becomes more focused on analytical and data services rather than transactions, there will be a need to train employees to handle more value-added jobs.

This session will demonstrate the strategic steps to transition your shared service centre as automation becomes the norm.

Senior leadership will discuss:
  • How will the shift to digital labor impact shared services
  • What functions and processes are most suited for automation and offer the greatest potential short and long term benefits?
  • Will your talent management and succession planning practices provide the training and experience necessary to groom the next generation of leaders?
  • Establishing harmony between bots and people


2:25 PM INTERNATIONAL & REGIONAL PANEL DISCUSSION: Measuring The Success Of Your Shared Service Model

A number of organisations find themselves challenging the effectiveness of their existing Shared Service model; questioning whether it could be more effective and if it’s still fit for purpose and delivering value as planned.

Modern Shared Services are no longer seen as being based on the lowest transactional cost. So, how do you adopt the most state-of-art performance measurement tools to ensure your Shared Services’ performance gets measured effectively?

This exclusive session will demonstrate an effective framework to measure the success of your shared service model.

Senior leadership will discuss:
  • Why measuring shared service effectiveness is crucial to ensure increased value and stakeholder buy
  • Highlighting effective performance management and reporting frameworks
  • Key performance indicators you must consider