03 - 04 September, 2019
The Nile Ritz-Carlton, Cairo, Egypt
Kerry Hallard, CEO at Global Sourcing Association

Kerry Hallard

Global Sourcing Association

Check out the incredible speaker line-up to see who will be joining Kerry.

Download The Latest Agenda

Conference Day One: Tuesday, 3 September 2019

Tuesday, September 3rd, 2019

9:55 AM REGIONAL KEYNOTE ADDRESS: Going Global? Best Practices For Choosing Your SSC Location

Finding a strategic location for your SSO is an important and challenging decision that can impact your cost efficiencies and long-term talent pool. This session discusses the key components of a successful location strategy.

  • What are some common mistakes organisations make in shared services location selection?
  • What functions and services should be shared locally, regionally, or globally?
  • Exploring the advantages and current challenges associated with Egypt as a location for shared services

Conference Day Two: Wednesday, 4 September 2019

Wednesday, September 4th, 2019

11:50 AM EXCLUSIVE TECH INSIGHT: Taking It To The Next Level - Driving Value Creation Through Analytics

In order to achieve streamlined processes, increased customer experiences and cost reduction collecting the data is simply not enough.

There is not a ‘one size fits all’ approach to driving value through analytics. There are various operating models an organisation can adopt when integrating analytics. This session will demonstrate the key strategies to implementing analytics that lead to creating a competitive advantage .

Senior leadership will discuss:
  • Business drivers for leveraging analytics into your shared service operations
  • How analytics can allow you to predict future scenarios and business insights to drive revenue growth, mitigate risks and optimise costs
  • How shared services can drive competitive advantage through advanced analytics

12:10 PM INTERNATIONAL/REGIONAL PANEL DISCUSSION: Is Your Talent Ready For Digital? How Digital Labour Is Transforming The Shared Service Delivery Model

As the human component of shared services becomes more focused on analytical and data services rather than transactions, there will be a need to train employees to handle more value-added jobs.

This session will demonstrate the strategic steps to transition your shared service centre as automation becomes the norm.

Senior leadership will discuss:
  • How will the shift to digital labor impact shared services
  • What functions and processes are most suited for automation and offer the greatest potential short and long term benefits?
  • Will your talent management and succession planning practices provide the training and experience necessary to groom the next generation of leaders?
  • Establishing harmony between bots and people