03 - 04 September, 2019
The Nile Ritz-Carlton, Cairo, Egypt
Mark Hentschel, Head of Processes and Steering at Deutsche Telekom Services Europe AG

Mark Hentschel

Head of Processes and Steering
Deutsche Telekom Services Europe AG

Check out the incredible speaker line-up to see who will be joining Mark.

Download The Latest Agenda

Conference Day One: Tuesday, 3 September 2019

Tuesday, September 3rd, 2019

10:45 AM INTERNATIONAL KEYNOTE ADDRESS: Future SSO Business Models – Are We Ready For Change?

Most enterprises have reaped initial benefits during the kick off of their shared services program but what are the internal and external pressures they need to take into account to ensure they move towards a mature stage.

This session discusses how to evolve shared service strategy to increase responsiveness to growth and take advantage of future business models.


Conference Day Two: Wednesday, 4 September 2019

Wednesday, September 4th, 2019

12:10 PM INTERNATIONAL/REGIONAL PANEL DISCUSSION: Is Your Talent Ready For Digital? How Digital Labour Is Transforming The Shared Service Delivery Model

As the human component of shared services becomes more focused on analytical and data services rather than transactions, there will be a need to train employees to handle more value-added jobs.

This session will demonstrate the strategic steps to transition your shared service centre as automation becomes the norm.

Senior leadership will discuss:
  • How will the shift to digital labor impact shared services
  • What functions and processes are most suited for automation and offer the greatest potential short and long term benefits?
  • Will your talent management and succession planning practices provide the training and experience necessary to groom the next generation of leaders?
  • Establishing harmony between bots and people