03 - 04 September, 2019
The Nile Ritz-Carlton, Cairo, Egypt
Paul Raddon, Head of Operation, Global Services Centers at HSBC

Paul Raddon

Head of Operation, Global Services Centers

Check out the incredible speaker line-up to see who will be joining Paul.

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Conference Day Two: Wednesday, 4 September 2019

Wednesday, September 4th, 2019

10:05 AM GLOBAL INSIGHT: Optimising Shared Service Performance Through An Effective Continuous Improvement Program

Many shared service organisations have reached maturity level but in order to maintain effectiveness they must invest in continuous improvement to ensure ongoing enhancement instead of a short term gain.

Senior leadership will discuss:
  • Key steps to drive continuous improvement in shared services
  • Embedding change management and continuous improvement
  • Identifying cutting-edge change management strategies using design thinking and agile management methodologies
  • Mind mapping your organisation to achieve enhanced business outcomes through continuous improvement