03 - 04 September, 2019
The Nile Ritz-Carlton, Cairo, Egypt
Simona Tiplea, Global Business Services Director at Coca Cola Hellenic
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Simona Tiplea

Global Business Services Director
Coca Cola Hellenic

Conference Day Two: Wednesday, 4 September 2019

Wednesday, September 4th, 2019

10:05 AM INTERNATIONAL CASE STUDY: Putting The Customer At The Heart Of The Organisation: Driving Shared Service Centre Performance Through A Customer-Centric Strategy

Advances in technology and communication, combined with the rapid growth in data has given rise to a more empowered global consumer. This session will demonstrate how a customer-driven approach can transform shared service centers from a mere transactional hub into business value creation centre.

Senior leadership will discuss:
  • Applying the concept of customer experience to shared services
  • Driving End-to-End Process Management for Customer Centric Services
  • Understand how customer centric shared services benefit the company and can transform “overhead” efforts to profitable business endeavours
  • How can predictive analytics be used to crease a better experience for shared service centres

Check out the incredible speaker line-up to see who will be joining Simona.

Download The Latest Agenda