05 - 06 March, 2019 | Cypress Lakes Resort, Hunter Valley, NSW

Exchange Day 2 - Tuesday, 5th March 2019

Exchange Start

7:45 am - 8:50 am Breakfast & Registration

8:50 am - 9:00 am Chairperson's Opening Remarks

Case Study

9:00 am - 9:40 am CASE STUDY: The Continuous Shared Services Transformation At Woolworths

Neil Padley - Head of Finance Shared Services, Woolworths Group
Over the last 5 years, Woolworths Group have been on a constant journey to streamline and improve their shared services. Creating a sustainable and standardized shared service model, and bringing together various disciplines from across the business, Woolworths Group now houses one of A/NZ larger Shared Services operations. In this session, hear Neil discuss how they are:
•             Restructuring the shared services culture within the business
 •             Implementing new technologies to streamline business processes
•             Enforcing accountability amongst the entire workforce

Neil Padley

Head of Finance Shared Services
Woolworths Group

Panel Discussion

Deep dive into the various decision-making processes behind selected operating models. Listen to three Heads of Shared Services discuss the good, the bad and the ugly of their selected models, touching on:

  • The reasoning behind their model
  • The end-to-end process it took to implement
  • The benefits and challenges of changing models
  • The impact on the internal workforce and external stakeholders


Bob Beusekom

Group Director Corporate and Shared Services
Mater Group


Eunice Gardner

Shared Services and Finance Business Processes Manager
Newcrest Mining


Michael Stevens

Group Head of Finance Services


Andrew Syros

Head of Financial Control and Shared Services


10:20 am - 10:40 am Morning Tea & Networking Break


Room One

10:40 am - 11:45 am Moving Shared Services Up the Value Curve
Nigel McGarrick - (Acting) General Manager People and Corporate Services, Sydney Water
More and more shared services functions are expanding horizontally; acquiring different business functions such as AP/AR, HR, Procure to Pay and Reporting, but is it time for a vertical climb? Deep-dive into the capabilities of shared services as it climbs the value curve, addressing:

  • Standardizing roles across multiple business functions
  • Increasing the scope of the shared service lens
  • Expanding the high-volume, low-value role to core business functions
  • Improving external stakeholder attitudes toward shared services

Nigel McGarrick

(Acting) General Manager People and Corporate Services
Sydney Water

Room Two

10:40 am - 11:10 am One-to-One Business Meetings

Room Two

11:15 am - 11:45 am One-to-One Business Meetings

Case Study

11:45 am - 12:25 pm NZ Post’s New Way of Working: Data and Beyond

Theresa Kim - General Manager Finance Shared Services, New Zealand Post Group
Financial Shared Services within NZ Post have undergone a significant shift in the way they do business. Integrating offshore, automation and third party
suppliers into their current model, the focus on the end-to-end service has seen NZ Post:

  • Identify pain point’s and re-assess the cultural mindset
  • Cleanse client data and perform close portfolio reviews to get the ‘right data’ in front of the customer
  • Maintain swift and efficient communication between all parties involved

Theresa Kim

General Manager Finance Shared Services
New Zealand Post Group


12:25 pm - 1:15 pm Lunch & Networking Break


1:15 pm - 2:15 pm Using RPA to Streamline Business Processes

Steven Morris - Head of Accounting Services, Australia Post
Robotic Process Automation is the buzz word across shared services, and it is increasing its prominence in the day-to-day functions of businesses – but should it be used to ‘plug the gaps’ of pre-existing technologies, or is it most effective when it is implemented on a full business scale?


Steven Morris

Head of Accounting Services
Australia Post

1:15 pm - 1:45 pm One-to-One Business Meetings

1:45 pm - 2:15 pm One-to-One Business Meetings

Case Study

2:15 pm - 2:55 pm Developing Internal RPA Capabilities to Avoid Over-Reliance on Software Partners: Why Australia Post is Building their Own ‘Bots’

Steven Morris - Head of Accounting Services, Australia Post
What happens when the capability gap between your solution provider and your staff becomes so narrow that you find yourself solving problems at the same time? Become your own solution provider. In this session, hear how Australia Post:

  • Is leveraging a blend of online learning, classroom training & practical hands on coding to get staff building their own bots
  • Transferring the most capable staff to an internal automation role
  • Getting bots up and running in just 3 weeks

Steven Morris

Head of Accounting Services
Australia Post


2:55 pm - 3:30 pm Afternoon Tea & Networking Break


3:30 pm - 4:30 pm Retraining and Maintaining: Unlocking the strength of workforce potential and keeping the right employees on board

Gregg Odlum - Shared Services Manager, Automotive Holding Group
With shifting operating models and fluctuating staff pools, it is easy for staff to become disengaged, or skills sets to drop below the requirement level. In this BrainWeave, learn how your peers are going about retraining staff for new environments, profiling staff to ensure the best skill sets remain in the business, and keeping employee spirits high.


Gregg Odlum

Shared Services Manager
Automotive Holding Group

3:30 pm - 4:00 pm One-to-One Business Meetings

4:00 pm - 4:30 pm One-to-One Business Meetings

Case Study

4:30 pm - 5:10 pm The Adecco Journey – Phase 1 and the Lessons Learned

Tennille Cunningham - Director of Corporate Services and Transformation, The Adecco Group
In this session, hear Adecco’s Shared Services transformation to date, and what they have learnt so far. Follow the journey, covering topics such as:

  • The drivers for change  Re-writing the finance chain of reporting
  • Re-identifying the needs of the client –internally and externally
  • Cultural leadership and coaching – the accountability model

Tennille Cunningham

Director of Corporate Services and Transformation
The Adecco Group


5:10 pm - 6:10 pm Harnessing Automation To Improve Decision Making

Tim Johnson - Head of Operations Insurance Delivery, Suncorp Group
In this round-table discussion, hear how your peers are augmenting automation to improve the decision making process across their organization. Facilitated by Suncorp's Tim Johnston, cover topics such as:
·         Really understanding the decision making science in your organization
·         Looking at opportunities to enhance your experts 

Tim Johnson

Head of Operations Insurance Delivery
Suncorp Group

5:10 pm - 5:40 pm One-to-One Business Meetings

5:40 pm - 6:10 pm One-to-One Business Meetings

Exchange End

6:10 pm - 9:00 pm Networking Cocktails And Dinner