2019 - 2020 Future of Shared Services Report

Service delivery models are always evolving. For the world’s largest companies, there’s an increasing shift to more global, multifunctional models that are expected to provide higher value at lower cost. These shared and global business services constructs are creating an environment where digital capabilities can be rapidly adopted, positioning them as incubators for enterprise-wide digital and operating model transformation.

Ahead of the 2nd Annual Shared Services Leaders Exchange we surveyed over 50 of Australia & New Zealand’s Shared Services leaders to learn about their biggest challenges and priority projects.