Request 2020 Agenda

The Shared Services Leaders Exchange is currently in production.

Areas we plan to cover include:

  • Intelligent automation: Leveraging the full range of automation technologies to transform ways of working and support user experiences through simplified processes
  • Customer experience / service design: The importance of reconnecting with your customer – and keeping them at the core of your thinking as you embark on your digital journey
  • Moving up the value chain: Why everything other than core business is now fair game for shared services, and methodologies to evaluate new opportunities and services
  • Talent and future of work: Building a talent profile for the future – how do you create, nurture and retain a human workforce for the digital age
  • Operational effectiveness: Why we cannot forget the basics of efficient, low cost service provision
  • Governance and SSC business models: How shared services business models continue to evolve

If you are interested in receiving a copy of the agenda via email, email us at