Exchange Day One: Tuesday, 3rd March 2020
Tuesday, March 3rd, 2020
9:30 AM Brainweave – Creating A Scalable Shared Services Model: How Do We Get The Organisational Structure Right?
4:00 PM How Qantas Are Transitioning From Cost And Timing To Customer Service Insights And Streamlined Processes
4 Months ago, Qantas embarked on the first step of a digital transformation that will see their centre of finance excellence transform into a next-generation business insight centre.
In this session, hear how Cheryl and her team:
- Went live with a new revenue accounting system, with an opening balance of $2.4Billion and 23Million individual coupons
- Handles a resulting restructure of transactional services and the existing operating model
- Implemented new analytical systems to drive greater business insights into the business