02 - 04 March, 2020 | Mercure Gold Coast Resort
Connie Mogg, Director Research and Revenue Accounting Services at Monash University

Connie Mogg

Director Research and Revenue Accounting Services
Monash University

Check out the incredible speaker line-up to see who will be joining Connie.

Download The Latest Agenda

Exchange Day One: Tuesday, 3rd March 2020

Tuesday, March 3rd, 2020

8:50 AM Panel - RPA, Outsourcing, Offshoring: Getting The Most Out Of Your Hybrid Shared Services Model

Deciding on the right operating model continues to be a pain point for many shared services leaders.
Should we look at cheaper outsourcing? Will RPA solve our problems? Do we build in-house or should we create a hybrid? In this session, hear 3 industry leaders discuss the wins and woes of their experiences.


11:00 AM The Importance Of Effective Change Management Amidst An Automation Transformation

For Shared Service leaders, the idea of technology and automation can be extremely exciting – freeing up staff, reducing work hours and streamlining processes. For employees, however, the idea of technology and automation can be scary; And no largescale transformation can be completed successfully without the support of staff! When Connie and her team implemented a largescale capability uplift beginning September 2018, she learned firsthand the benefits effective change management can have.

In this session, hear:
  • How budget cuts increased staff workload by double the normal amount
  • How clear communication around future plans encouraged employees to support change and drive better outcomes – and even get excited about automation!
  • The importance of making change quickly and transparently for a positive result