Exchange Day One: Tuesday, 3rd March 2020
Tuesday, March 3rd, 2020
8:50 AM Panel - RPA, Outsourcing, Offshoring: Getting The Most Out Of Your Hybrid Shared Services Model
Deciding on the right operating model continues to be a pain point for many shared services leaders.
Should we look at cheaper outsourcing? Will RPA solve our problems? Do we build in-house or should we create a hybrid? In this session, hear 3 industry leaders discuss the wins and woes of their experiences.
For Shared Service leaders, the idea of technology and automation can be extremely exciting – freeing up staff, reducing work hours and streamlining processes. For employees, however, the idea of technology and automation can be scary; And no largescale transformation can be completed successfully without the support of staff! When Connie and her team implemented a largescale capability uplift beginning September 2018, she learned firsthand the benefits effective change management can have.
In this session, hear:
- How budget cuts increased staff workload by double the normal amount
- How clear communication around future plans encouraged employees to support change and drive better outcomes – and even get excited about automation!
- The importance of making change quickly and transparently for a positive result