Connie Mogg, Director Research and Revenue Accounting Services at Monash University

Connie Mogg


Director Research and Revenue Accounting Services
Monash University

Check out the incredible speaker line-up to see who will be joining Connie.

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Exchange Day One: Tuesday, 3rd March 2020

Tuesday, March 3rd, 2020


10:30 AM The Importance Of Effective Change Management Amidst An Automation Transformation

For Shared Service leaders, the idea of technology and automation can be extremely exciting – freeing up staff, reducing work hours and streamlining processes. For employees, however, the idea of technology and automation can be scary; And no largescale transformation can be completed successfully without the support of staff! When Connie and her team implemented a largescale capability uplift beginning September 2018, she learned firsthand the benefits effective change management can have. In this session, hear:

  • How budget cuts increased staff workload by double the normal amount
  • How clear communication around future plans encouraged employees to support change and drive better outcomes – and even get excited about automation!
  • The importance of making change quickly and transparently for a positive result