Exchange Day Two: Wednesday, 4th March 2020
Wednesday, March 4th, 2020
18 months ago, AECOM embarked on one of their largest shared service transformations yet – opening their fourth GBS centre, this time in Manilla, to become a truly global business. Instilling the mentality that shared services is not just a transactional function, but a vehicle that can ignite change within the organisation, the primary focus within the GBS transformation has been around driving digitisation, fostering a customer centric attitude, reducing business costs and helping prepare leaders for a future shared services landscape.
In this session, hear Gavin discuss:
- The AECOM GBS journey so far – what it means to be a truly global business
- How a tiered transformation approach led to a saving of 25% in costs
- The strategy behind prioritising transformation activities with minimal budget
- The impact of a CX mindset on GBS success