Gavin Ifield, Head of Global Business Services at Aecom

Gavin Ifield

Head of Global Business Services

Check out the incredible speaker line-up to see who will be joining Gavin.

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Exchange Day Two: Wednesday, 4th March 2020

Wednesday, March 4th, 2020

8:20 AM Redesigning The Dynamics Of Shared Services To Create A True Vehicle Of Change At AECOM

18 months ago, AECOM embarked on one of their largest shared service transformations yet – opening their fourth GBS centre, this time in Manilla, to become a truly global business. Instilling the mentality that shared services is not just a transactional function, but a vehicle that can ignite change within the organisation, the primary focus within the GBS transformation has been around driving digitisation, fostering a customer centric attitude, reducing business costs and helping prepare leaders for a future shared services landscape.

In this session, hear Gavin discuss:
  • The AECOM GBS journey so far – what it means to be a truly global business
  • How a tiered transformation approach led to a saving of 25% in costs
  • The strategy behind prioritising transformation activities with minimal budget
  • The impact of a CX mindset on GBS success