02 - 04 March, 2020 | Mercure Gold Coast Resort


the invitation only format ensures highly interactive sessions and true peer-level networking opportunities for senior executives


the intellectual content of the program is designed specifically for senior executives and led by recognised thought leaders in finance and shared services who share in-depth case studies, best practices, and unique expertise on the latest industry trends


meet 8+ solution providers who offer products and services that match your business needs in private, pre-scheduled, one-to-one meetings with the unique opportunity to view early previews of emerging technologies in the industry


the exchange agenda offers a variety of unique learning styles from bench-marking sessions to focus group discussions, of which you can select from to build a customised itinerary that reflects your current initiatives, priorities, and future strategic objectices

You Can Choose Your Own Adventure

"It has been way different to what I expected. The diversity was different. It was interesting to learn that the challenges are very similar, regardless of the industry we are in. The honesty and the transparency of information being shared was quite interesting and creates a well-rounded exchange programme. It’s really hard to find those ones. I really thoroughly enjoyed it and the freedom to choose your own adventure… I love it that I could talk to vendors, do some BrainWeaves as well - to choose your own adventure as you see fit was awesome."
–  General Manager Enquiries and Complaints, NBNco

Connect With Like-Minded Leaders

"What I’ve enjoyed the most is just the ability to connect with like-minded executives across the contact centre space. I think you always come to these things a little bit skeptical about how much you’re going to get out of it. But the structure of this particular conference has been really pleasing. So, I really like the brain weave concept, and the ability to be able to carve out an hour’s worth of time around different topics, to learn from people’s failures and what’s worked well, really provokes a different conversation. I think it has been really powerful."
- General Manager Service - Business and Government, Australia Post

It's Intimate And Honest

I think the main thing that I haven't seen in other conferences is that small, closed, focused environment. Everyone is here to talk about business challenges, and how we can solve these challenges. My key message to anyone in the business is to come along and look at all these leaders and what they're trying to do to move their organisations forward. It was a good diverse range of leaders in our industry which is fantastic. It's not often you get this type of leadership in one room.
- Head of Group Data and Analytics, Blackmores