In this presentation, Bryce Tawny, Process Execution & Solutions Consultant, Advisory Board Member, University of North Texas School of Accounting discussed how a few years into your Shared Services journey you need to re-evaluate existing processes, review workflows, and re-think different service delivery models to prove the value of your SSO. Continuous improvement and process excellence are keys to ensuring the sustainability of your SSO, but achieving them is not always easy. Bryce covered:
• The different models for ensuring processes are continuously improved
• Discuss examples of process improvement
• Explore how an end-to-end process strategy can jump-start your improvement efforts
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