20th Annual Shared Services for Finance & Accounting

June 16 - 19, 2020 | Dallas, TX

Exclusive Content

5 Predictions on How RPA Will Drive Finance Forward

5 Predictions on How RPA Will Drive Finance Forward

Check out this article to learn the top five 2019 predictions for RPA within finance!

North American State of the Shared Services Market Report 2019

North American State of the Shared Services Market Report 2019

Access the North American State of the Shared Services Market Report 2019 to learn about the trends and opportunities the occurring in the industry. Review the data and analytics provided by the top shared services leaders for insights into Shared Services.

How Data Analytics Can Drive a Better Talent Retention Strategy

How Data Analytics Can Drive a Better Talent Retention Strategy

For the past three years the headlines have been full of nothing but automation and, indeed, RPA has proved itself a game-changer in driving more efficient processes and productivity. However, we may yet find that RPA is nothing more than an enabler for more intelligent business services.


Many organizations today are waking up to the opportunities presented by more effective data mining, data management, and data analytics. The resulting insights are driving entirely different decisions that not just save time and costs – but promote a competitive advantage. Read this article to discover how four new skill sets are driving a number of benefits for organizations.

The New Role of Finance Leaders: Risk Taker

The New Role of Finance Leaders: Risk Taker

The role of today's Finance lead is about far more than cost-effective processing, cash management and control. Over the past two decades, the Shared Services and Outsourcing Network (SSON) has tracked the evolution of Finance to what is today a data-driven and intelligence-enabled seat of decision-making. And while not every organization is there yet, the trend across enterprises is pointing in the same direction.

The question presents itself, therefore: How do CFOs set their targets, today? How do they define their roles in the digital enterprise? What is their value-add, as financial processing falls into line?

Download SSON's report to learn more.

What are the Best Business Process Model Solutions in F&A Shared Services?

What are the Best Business Process Model Solutions in F&A Shared Services?

There are plenty of models, but which is right for you?

The key business process models prevalent in the Finance & Accounting (F&A) Shared Services realm for the past two decades are:

  • Business Process Outsourcing (BPO)
  • Business Process Management (BPM)
  • Business Process Transformation (BPT)
  • Business Process Services (BPS)
  • Co-Sourcing
  • etc.

…in the third-party space (customers outsourcing work to external service providers);

  • and Global Business Services (GBS) in the captive space (outsourcing work to a different team and/or location within the same organization).
Each of these models began with certain objectives only to realize later that eventually the speed of execution with the least dependence on the customer was the key differentiator. Download the full article to continue reading.


Raising the Bar with Automation and Talent: The Next Step for U.S. Finance & Accounting Shared Services Centers

Raising the Bar with Automation and Talent: The Next Step for U.S. Finance & Accounting Shared Services Centers

This exclusive report explores the role of automation and talent in driving efficiency in Finance & Accounting (F&A) Shared Service Centers (SSCs) in the United States. More specifically, it:
  • Dives into case studies on Robotic Process Automation (RPA) in F&A
  • Identifies F&A processes that can benefit from automation
  • Lists key skills that F&A professionals require in order to thrive in the age of automation
A Breakdown of the Top Five Challenges for Finance & Accounting in 2019

A Breakdown of the Top Five Challenges for Finance & Accounting in 2019

We surveyed 160 industry leaders to uncover the top five challenges for finance and accounting in 2019. These challenges will be addressed at length at the conference, along with innovative solutions to increase your organization's business efficiency. Download the infographic for a complete breakdown of the top challenges facing finance and accounting professionals.

If you enjoy reading this, be sure to join us June 26 - 28 in Dallas! You will walk away with the innovative tools and strategies to empower excellence in your service operations.

5 Ways to Leverage RPA, Regardless of the Size of Your Organization

5 Ways to Leverage RPA, Regardless of the Size of Your Organization

Historically, RPA has experienced somewhat of a mixed reception by employees who fear of being replaced and senior leadership who often dismiss it as relevant only to organizations that deal with high transactional volumes and big budgets. Despite these views, the demand for RPA tools is growing quickly and is applicable and available for everyone. Here are five considerations for harnessing the benefits of RPA regardless if you’re leading a team of two or two hundred
Customer Experience Solution: Automation

Customer Experience Solution: Automation

As organizations seek new routes to efficiency by staying productive, while adhering to governance and quality standards, they hope to increase their speed-to-market and turn-around times. In cases where processes are vast and recurring, doing things manually is no longer an option. One of the ways to achieve efficiency, especially at scale, is through Automation. The following whitepaper addresses how RPA makes for smoother digital interactions and happier customers.

2018 State of Finance & Accounting Shared Services in the US

2018 State of Finance & Accounting Shared Services in the US

This visual analytics report on F&A shared services centres in the United States gives you a snapshot of the current state of things in 2018 as well as explore the prevailing challenges.

Tech Trends 2018: The Symphonic Enterprise

Tech Trends 2018: The Symphonic Enterprise

The theme of this year’s Tech Trends report is the symphonic enterprise, an idea that describes strategy, technology, and operations working together, in harmony, across domains and boundaries. This is the ninth edition  of Tech  Trends, and in a way, it represents the culmination of our dogged efforts to examine the powerful technology forces that are remaking our world. The trends we discussed early on in the series, such as digital, cloud, and analytics, are now embraced across industries. Meanwhile, more recent trends, such as autonomic platforms, machine intelligence, and digital reality, continue to gain momentum.

Rise of the Humans 2

Rise of the Humans 2

This paper continues our exploration from our original Rise of the Humans. Part 1 we focus on the issues arising from Intelligent Automation in the workplace and its impact on shaping the workforce of the future. Part 2 explores in more detail what is involved in workforce shaping and is based on our observations and experiences when working with clients.