In this exclusive Q&A, Cindy Pauls, Director of Shared Service at Borden Dairy Company, shares insights on:

• Top objectives/priorities for Borden Dairy Company in 2019
• How to best examine end-to-end processes to assess readiness for automation
• Three tips to improve your SSO’s efficiency & effectiveness in 2019

Are you utilizing all the tools at your disposal to harvest maximum value from your shared services financial operations? We asked summit speaker Jason Scheidler, Senior Director, Record to Report Services at Ascension Health, to clue us into the tools and tricks he uses to make his company rise above the rest.

The diversity of customers now trialing and adopting Intelligent Automation exposes the complexity and challenges of doing it right—from small pilots and discrete sub-process deployments to, increasingly,major transformation programs claiming RPA at the core. Take a look at this interview with global insurer Allianz to see how they went about implementing RPA.