In this exclusive Q&A, Cindy Pauls, Director of Shared Service at Borden Dairy Company, shares insights on:

• Top objectives/priorities for Borden Dairy Company in 2019
• How to best examine end-to-end processes to assess readiness for automation
• Three tips to improve your SSO’s efficiency & effectiveness in 2019

The diversity of customers now trialing and adopting Intelligent Automation exposes the complexity and challenges of doing it right—from small pilots and discrete sub-process deployments to, increasingly,major transformation programs claiming RPA at the core. Take a look at this interview with global insurer Allianz to see how they went about implementing RPA.