Partnership Matters: Guiding Principles to Build an Effective Long-term Relationship with Your Outsourcing Provider

An outsourcing provider should be a true business partner-- someone who understands your organization and its needs and should be fully invested in your continuous improvement goals. In this presentation, Ethel Tamondong, Enterprise Financial Services, Warner Bros., presents on:

Qualities of a good BPO Partner
Building the foundation: Adopting a model that is focused on the customer’s needs
Overcoming our growing pains: Evolving the retained and outsource teams to meet continuously rising expectations for quality and delivery
Keep getting better: Reinforcing our commitment to the partnership and to the customer, developing strategies for engaging in continuous improvement and innovation activities
Our future together: Building the roadmap towards delivery excellence

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