An outsourcing provider should be a true business partner-- someone who understands your organization and its needs and should be fully invested in your continuous improvement goals. In this presentation, Ethel Tamondong, Enterprise Financial Services, Warner Bros., presents on:

• Qualities of a good BPO Partner
  
• Building the foundation: Adopting a model that is focused on the customer’s needs
• Overcoming our growing pains: Evolving the retained and outsource teams to meet continuously rising expectations for quality and delivery
• Keep getting better: Reinforcing our commitment to the partnership and to the customer, developing strategies for engaging in continuous improvement and innovation activities
• Our future together: Building the roadmap towards delivery excellence