All too often, companies treat automation as a quick fix for simplifying complex processes. However, unless processes are standardized and repeatable beforehand, implementing a new BPA solution will only complicate the process further.

In this presentation,Cindy Pauls, CMA, Director of Shared Service, Borden Dairy Co., presents on how to re-design your end-to-end processes to maximize the effectiveness of automated tools, as well as:

• Examine processes from end-to-end to assess their readiness for automation, and build a standardization roadmap
• Ensure new processes align with organizational culture and enable rather than stifle innovation