JUNE 26 - 28, 2019
Hilton Dallas/ Southlake Town Square
Cindy Pauls, Director of Shared Services at Borden Dairy Company

Cindy Pauls


Director of Shared Services
Borden Dairy Company

Check out the incredible speaker line-up to see who will be joining Cindy .

Download The Latest Agenda

Pre-Conference Workshops | Wednesday, June 26, 2019

Wednesday, June 26th, 2019


3:15 PM WORKSHOP D: CAREER MAPPING FOR FINANCIAL SHARED SERVICE CENTERS STAFF

Staffing appropriately based on your employees’ skillset is essential in creating a positive environment for growth and development within your SSO. In this age of digital transformation, it is imperative that your FSSO employees are trained for success that will help them excel and take their careers to new heights.

THEORY (30 MINS)
The session leader will kick things off by defining the key areas you need to think through when developing career plans.
They will share their insights regarding the below topics:
• Benefits of career mapping
• Pitfalls of not having the right employees with the right skillsets
• Importance of ensuring financial tasks are being performed by employees with the right skill sets
• Pushback from stakeholders
• How the current digital transformation trend will work in the shared services employees’ favor

PRACTICAL (40 MINS)
Working in small groups, the session leader will task the audience members to develop a “Career Roadmap” that will enhance the skills of their SSO team. Upon completion of the project, the groups will come back together and present to the room, highlighting
the biggest challenges they encountered in developing the project and what strategies they implemented to overcome them.

FEEDBACK & RECAP (25 MINS)
Gain practical short and long-term tools and communication strategies to take back to your FSSO to assess your employee skills gaps and implement a Career Roadmap that will take your employees from good to great, and prepare them for professional growth.

Main Conference Day One | Thursday, June 27, 2019

Thursday, June 27th, 2019


11:45 AM MOVING UP THE SHARED SERVICES VALUE CHAIN — DESIGNING A FRAMEWORK FOR ASSESSING AND IMPROVING YOUR FSSO

Now that you have an established SS delivery model primed for growth, it’s important to understand the levers you can adjust to improve your efficiency and effectiveness and take your SSO to the next level. In this session we will share strategies to add value to your organization.
Discussion will include:
• A framework that can help you ensure your operations are aligned with leading practices
• Both tactical and transformative changes to help you realize your shared services goals
• Examine end-to-end processes to assess readiness for automation