In this session, presenters will share a case study on how they were able to improve the P2P process in their SSO. You will gain insight on the key strategies to continuous service transformation - from simplification to creation of new opportunities. Walk away with an action plan to deliver higher performance levels.
Discussion will include:
• Business Partnering: What does it mean to you, how are you succeeding at it?
• Continuous Improvement: How and when do you need to rethink where improvements and innovations are coming from, particularly in a global marketplace?
• Efficiency vs. Effectiveness: How do you achieve this balance to support process optimization?