Sarah Mesaglio

Continuous Improvement Program Lead--Shared Services Canadian Tire Corporation

Sarah is the Continuous Improvement Program Lead – Shared Services at Canadian Tire Corporation. In her role she collaborates with Sr. Leaders across the organization to gain consensus on improvement opportunities and to share positive impacts from changes implemented, organizes data analytics to generate insights, determine magnitude of potential benefits, and reporting to measure outcomes and realized savings related to initiatives, support strategic business planning by identifying future opportunities and the related operational effectiveness across Departments and Business Units and leads the implementation of improvement opportunities via process, technology and automation to extract value across the end to end process.

MAIN CONFERENCE DAY 2: JUNE 19, 2020

Friday, June 19th, 2020

11:30 AM EMBRACING USER CENTRIC DESIGN TO CREATE A CULTURE OF CONTINUOUS IMPROVEMENT WITH SHARED SERVICES

Shared services leaders are often faced with a puzzle - how can I deliver excellent customer experiences and make users happy, while finding ways to be more efficient and deliver savings? In an industry where service excellence means everything, a focus on user experience can help, rather than hinder, shared services leaders in understanding their stakeholders’ needs. A user centric design can uncover waste and inefficiency, identify improvement opportunities, and enable more effective decisions, ultimately being more efficient. With the end goal of improving customer and stakeholder interactions with your Shared Services team we will highlight:
• What is user-centric design and what difference can it make to Shared Services delivery?
• How can user experience mapping deliver insights and help create a culture of continuous improvement?
• What benefits can I expect, and how can I quantify the impact of a user centric continuous improvement approach?

Check out the incredible speaker line-up to see who will be joining Sarah.

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