Main Conference Day One, Wednesday, October 14, 2020

11:00 am - 11:05 am WELCOME

The global health crisis of 2020 upended the normal operational practices for shared services organizations—challenging the long held “orthodoxies” and forcing many to pivot to a new way of working---not only to survive during the pandemic but thrive in the post–COVID-19 world. In this session, we will discuss, the impact of the pandemic on Higher Education Shared Services Organizations and what the change has meant for the industry and how they were able to pivot over the last 6 months. Discussion will include:

§ The challenges and new opportunities as a result of the pandemic

§ The impact on newly established shared services organizations

§ Building more resilient operating models including virtual/remote shared services

§ Leveraging Robotic Process Automation (RPA) and robust business continuity planning

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Lisa Sharpe

Project Director, Shared Services Operations, Office of the AVP for Finance
West Virginia University

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Chase Loper

Director Shared Services
Duquesne University

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Deborah Zumbach

Associate Vice President of Purchasing & Business Services
University of Iowa

11:50 am - 12:30 pm CASE STUDY: BUILT TO BE REMOTE: HOW DESIGNING OUR SHARED SERVICES FROM THE BEGINNING ALLOWED US TO GO REMOTE WITHOUT MISSING A BEAT

Ronn Kolbash - Associate Vice President of Shared Service, University of Chicago
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Ronn Kolbash

Associate Vice President of Shared Service
University of Chicago

12:30 pm - 1:10 pm USING THE BEST OF CRISIS LEADERSHIP IN THE NORMAL DAY TO DAY LEADERSHIP

Pam Gabel - Executive Director, Shared Services Center, University of Michigan

There is a significant difference between crisis leadership and day-to- day leadership. But shared services leaders too quickly forget their crisis leadership skills that allowed them to successfully respond under extraordinary circumstances, set direction, drive continuity, manage and motivate a team when the organization needed them the most like in the recent global pandemic. In this session, our speaker will discuss how to leverage and apply your crisis leadership skills in your day-to-day leadership role.

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Pam Gabel

Executive Director, Shared Services Center
University of Michigan

1:10 pm - 1:50 pm ROUNDTABLE: IF I HAD TO DO IT ALL OVER AGAIN -- LESSONS LEARNED FROM A CRISIS

Whitney Pugh - Executive Director of Budget & Planning, Utah State University

In this interactive discussion, participants will share their stories on the best lessons learned from a crisis that will better prepare them to weather future storms. Discussion includes:

§ The best re-engineering project during the COVID-19 pandemic

§ Process improvement - was your team/infrastructure ready?

§ What gaps have been identified within your model?

§ How the work-from-home experience was a way to identify what’s important--priorities, expectations, individual versus team-based work

§ What does your long-term plan look like?

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Whitney Pugh

Executive Director of Budget & Planning
Utah State University

1:50 pm - 2:30 pm FIRESIDE CHAT: CREATING A CULTURE OF CHANGE AND IMPROVEMENT – DIVERSITY, EQUALITY AND INCLUSION

Sarah Peri - Director of Operations & Outreach, Brown University

Never before, has diversity, equality and inclusion been more important to an organization’s culture. As higher education shared services organizations continue to change and grow—ensuring a more diverse and inclusive team is imperative for an equitable future. In this session, we will discuss:

§ Hiring practices to eliminate biases

§ Building out your team to be ensure diversity

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Sarah Peri

Director of Operations & Outreach
Brown University

2:35 pm - 2:35 pm End of Day One