Higher education institutions have been feeling the financial squeeze for many years, and the Covid-19 crisis has only added to this. As in many other sectors, Robotic Process Automation (RPA) is increasingly being leveraged in higher education with the aim of boosting productivity, modernizing administrative operations and pursuing academic excellence.
This workshop will take a deep dive into RPA implementation in a higher education institution, and serve as a guide to outlining key aspects of an RPA implementation journey, from the get-go through to institutional-wide scaling up.
§ What exactly is Robotic Process Automation, and what it can offer?
§ Potential candidate processes for RPA
§ Charting a solid implementation plan: Piloting, vendor selection, business case, automation roadmap and bot development and deployment
§ Overcoming challenges, and implementation lessons learned
§ Some case studies of successful implementations
The global health crisis of 2020 upended the normal operational practices for shared services organizations—challenging the long held “orthodoxies” and forcing many to pivot to a new way of working---not only to survive during the pandemic but thrive in the post–COVID-19 world. In this session, we will discuss, the impact of the pandemic on Higher Education Shared Services Organizations and what the change has meant for the industry and how they were able to pivot over the last 6 months. Discussion will include:
§ The challenges and new opportunities as a result of the pandemic
§ The impact on newly established shared services organizations
§ Building more resilient operating models including virtual/remote shared services
§ Leveraging Robotic Process Automation (RPA) and robust business continuity planning
In this interactive discussion, participants will share their stories on the best lessons learned from a crisis that will better prepare them to weather future storms. Discussion includes:
§ The best re-engineering project during the COVID-19 pandemic
§ Process improvement - was your team/infrastructure ready?
§ What gaps have been identified within your model?
§ How the work-from-home experience was a way to identify what’s important--priorities, expectations, individual versus team-based work
§ What does your long-term plan look like?
Never before, has diversity, equality and inclusion been more important to an organization’s culture. As higher education shared services organizations continue to change and grow—ensuring a more diverse and inclusive team is imperative for an equitable future. In this session, we will discuss:
§ Hiring practices to eliminate biases
§ Building out your team to be ensure diversity