Develop A Productive Higher Education Shared Services Model
April 20 - 23, 2020
Renaissance Seattle Hotel
Main Conference Day Two, Thursday, April 23, 2020
7:30 am - 8:00 am
REGISTRATION, BREAKFAST & MORNING NETWORKING
8:00 am - 8:10 am
CONFERENCE CHAIR DAY ONE RECAP
8:10 am - 8:50 am
PANEL DISCUSSION: HOW I SURVIVED MOVING INTO A SHARED SERVICES CENTER
Brandi Gittins -
Financial Officer,
Utah State University
Kerry Schmidt - Director of Business Strategic Support, University of Louisville
Diane Schulstad - Human Resources Manager, ABC Shared Services, School of Medicine Dean's Office, University of Washington
8:50 am - 9:30 am
TALENT MANAGEMENT STRATEGIES TO OVERCOME SHARED SERVICES TALENT STRUGGLE AND CULTIVATE TOMORROW’S SSO LEADERS
9:30 am - 10:10 am
CASE STUDY: IMPLEMENTING SHARED SERVICES FOR STUDENT ADMINISTRATIVE FUNCTIONS
James Kennedy -
Associate Vice President/University Student Services and Systems,
Indiana University
James Kennedy
Associate Vice President/University Student Services and SystemsIndiana University
10:10 am - 10:50 am
CASE STUDY: UNIVERSITY OF SASKATCHEWAN – RELATIONSHIP MANAGEMENT & ENGAGEMENT / BUY-IN WITH SENIOR LEADERS
Chantel Houle -
Director, Relationship Management,
University of Saskatchewan
Wade Epp - Associate Vice President Services, University Saskatchewan
11:00 am - 11:30 am
NETWORKING BREAK & PRIZE DRAWING
11:30 am - 12:10 pm
ARE YOUR CUSTOMERS SATISFIED? KEYS TO ALIGNING SHARED SERVICES STRATEGY WITH CUSTOMER NEEDS AND EXPECTATIONS
Kenny Nelson -
Assistant Director, HR Service Center, Department of Human Resources,
University of Colorado Boulder
Kenny Nelson
Assistant Director, HR Service Center, Department of Human ResourcesUniversity of Colorado Boulder
12:10 pm - 12:50 pm
CASE STUDY: LESSONS LEARNED FROM THE UT SYSTEM RPA TECHNOLOGY JOURNEY
Richard St. Onge -
Associate Vice Chancellor for Collaborative Business Services,
University of Texas System
Richard St. Onge
Associate Vice Chancellor for Collaborative Business ServicesUniversity of Texas System
12:50 pm - 1:50 pm
NETWORKING LUNCH BREAK
1:50 pm - 2:30 pm
COMMUNICATION—THE BREAD & BUTTER OF A SHARED SERVICES SUCCESS PRE & POST LAUNCH
Kirk Trasborg -
Executive Director of Shared Services,
University of Pennsylvania
2:30 pm - 3:10 pm
BUILDING AN IT SHARED SERVICE FROM SCRATCH: THE OPPORTUNITIES AND THE CHALLENGES
James Quisenberry -
Director Student Affairs Technology Services,
University Illinois at Urbana-Champaign
James Quisenberry
Director Student Affairs Technology ServicesUniversity Illinois at Urbana-Champaign
3:10 pm - 3:50 pm
LEVERAGING ROBOTIC PROCESS AUTOMATION (RPA) TECHNOLOGY TO MEET STRATEGIC GOALS OF YOUR SSO
Les Tochor -
Associate Vice-President Finance,
University of Calgary
3:45 pm - 3:55 pm
Networking Break
Group 2 - FUNCTION SPECIFIC ROUNDTABLES
Jessica Fuhrman
Assistant Finance Director, Office of Financial Shared ServicesGeorge Washington University
James Quisenberry
Director Student Affairs Technology ServicesUniversity Illinois at Urbana-Champaign
