Main Conference Day Two

7:30 am - 8:00 am REGISTRATION, BREAKFAST & MORNING NETWORKING

8:00 am - 8:10 am CONFERENCE CHAIR DAY ONE RECAP

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Brandi Gittins

Financial Officer
Utah State University

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Kerry Schmidt

Director of Business Strategic Support
University of Louisville

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Diane Schulstad

Human Resources Manager, ABC Shared Services, School of Medicine Dean's Office
University of Washington

8:50 am - 9:30 am TALENT MANAGEMENT STRATEGIES TO OVERCOME SHARED SERVICES TALENT STRUGGLE AND CULTIVATE TOMORROW’S SSO LEADERS

9:30 am - 10:10 am CASE STUDY: IMPLEMENTING SHARED SERVICES FOR STUDENT ADMINISTRATIVE FUNCTIONS

James Kennedy - Associate Vice President/University Student Services and Systems, Indiana University
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James Kennedy

Associate Vice President/University Student Services and Systems
Indiana University

10:10 am - 10:50 am CASE STUDY: UNIVERSITY OF SASKATCHEWAN – RELATIONSHIP MANAGEMENT & ENGAGEMENT / BUY-IN WITH SENIOR LEADERS

Chantel Houle - Director, Relationship Management, University of Saskatchewan
Wade Epp - Associate Vice President Services, University Saskatchewan
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Chantel Houle

Director, Relationship Management
University of Saskatchewan

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Wade Epp

Associate Vice President Services
University Saskatchewan

11:00 am - 11:30 am NETWORKING BREAK & PRIZE DRAWING

11:30 am - 12:10 pm ARE YOUR CUSTOMERS SATISFIED? KEYS TO ALIGNING SHARED SERVICES STRATEGY WITH CUSTOMER NEEDS AND EXPECTATIONS

Kenny Nelson - Assistant Director, HR Service Center, Department of Human Resources, University of Colorado Boulder
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Kenny Nelson

Assistant Director, HR Service Center, Department of Human Resources
University of Colorado Boulder

12:10 pm - 12:50 pm CASE STUDY: LESSONS LEARNED FROM THE UT SYSTEM RPA TECHNOLOGY JOURNEY

Richard St. Onge - Associate Vice Chancellor for Collaborative Business Services, University of Texas System

Richard St. Onge

Associate Vice Chancellor for Collaborative Business Services
University of Texas System

12:50 pm - 1:50 pm NETWORKING LUNCH BREAK

1:50 pm - 2:30 pm COMMUNICATION—THE BREAD & BUTTER OF A SHARED SERVICES SUCCESS PRE & POST LAUNCH

Kirk Trasborg - Executive Director of Shared Services, University of Pennsylvania
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Kirk Trasborg

Executive Director of Shared Services
University of Pennsylvania

2:30 pm - 3:10 pm BUILDING AN IT SHARED SERVICE FROM SCRATCH: THE OPPORTUNITIES AND THE CHALLENGES

James Quisenberry - Director Student Affairs Technology Services, University Illinois at Urbana-Champaign
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James Quisenberry

Director Student Affairs Technology Services
University Illinois at Urbana-Champaign

3:10 pm - 3:50 pm LEVERAGING ROBOTIC PROCESS AUTOMATION (RPA) TECHNOLOGY TO MEET STRATEGIC GOALS OF YOUR SSO

Les Tochor - Associate Vice-President Finance, University of Calgary
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Les Tochor

Associate Vice-President Finance
University of Calgary

3:45 pm - 3:55 pm Networking Break

Group 2 - FUNCTION SPECIFIC ROUNDTABLES

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Nancy Nieraeth

Director, Talent Acquisition and Development
University of Oregon

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Jessica Fuhrman

Assistant Finance Director, Office of Financial Shared Services
George Washington University

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James Quisenberry

Director Student Affairs Technology Services
University Illinois at Urbana-Champaign

4:35 pm - 4:50 pm CLOSING NETWORKING ACTIVITY – WHO DIDN’T YOU MEET?

4:50 pm - 4:50 pm CONFERENCE CONCLUDES—SEE YOU NEXT YEAR