Of the many elements determining the success of Shared Services in higher education institutions, none is more key than your Shared Services team. Your team members must be great communicators, keen listeners, and skilled technicians with the ability to marry departmental needs with institutional policies and system configurations. They must
be enthusiastic learners, willing to work together through change and challenges as a supportive unit. Building such a team is hard work; sustaining it is even harder—especially in the new remote work environment.
§ What are the qualities of a strong and successful shared services team?
§ What qualities do individual team members need to bring to the table?
§ What hiring strategies will bring the right people to the team?
§ How will the new normal “work from home” impact your ability to build and sustain the right team
As Shared Services organizations continue to adapt and navigate the pandemic’s new normal—working from home -- SSO leaders are tasked with providing metrics to prove the productivity of their remote workforce. Choosing the most impactful metrics is key to measuring your team’s performance. Join this session, to hear:
§ What data and the metrics are useful to build better policies around working from home
§ What metric should be examined to determine the productivity of a remote team
§ Why the best remote/most productive teams have a good strategy and the right tools
According to SSON Analytics, only 10 percent of shared services leaders felt they were fully prepared to lead remote teams. The global pandemic quickly forced SSOs to pivot to a remote way of working. With a virtual workplace being the new normal and a preference for employees, effectively managing a remote team comes with its challenges. In this session, we will discuss:
Never before, has diversity, equality and inclusion been more important to an organization’s culture. As higher education shared services organizations continue to change and grow—ensuring a more diverse and inclusive team is imperative for an equitable future. In this session, we will discuss:
Hiring practices to eliminate biases
Building out your team to be ensure diversity