October 14 - 15, 2020 ● Online
Main Conference Day Two, Thursday, October 15, 2020
11:00 am - 11:15 am
CHAIRWOMAN'S WELCOME & DAY ONE RECAP
Kathleen Bienkowski -
Independent Consultant; Former Associate Vice President, Research Administration Shared Services,
Emory University
Kathleen Bienkowski
Independent Consultant; Former Associate Vice President, Research Administration Shared ServicesEmory University
11:15 am - 12:00 pm
IT’S NOT A CRISIS—IT’S AN OPPORTUNITY FOR LEADERSHIP
Pam Gabel -
Executive Director, Shared Services Center,
University of Michigan
There is a significant difference between crisis leadership and day-to- day leadership. But shared services leaders too quickly forget their crisis leadership skills that allowed them to successfully respond under extraordinary circumstances, set direction, drive continuity, manage and motivate a team when the organization needed them the most like in the recent global pandemic. In this session, our speaker will discuss how to leverage and apply your crisis leadership skills in your day-to-day leadership role.
12:00 pm - 12:45 pm
BUILDING AND SUSTAINING YOUR SHARED SERVICES TEAM
Heidi Rauscher Tilghman -
Director, Shared Services and Change Management Communications,
University of Washington
Of the many elements determining the success of Shared Services in higher education institutions, none is more key than your Shared Services team. Your team members must be great communicators, keen listeners, and skilled technicians with the ability to marry departmental needs with institutional policies and system configurations. They must
be enthusiastic learners, willing to work together through change and challenges as a supportive unit. Building such a team is hard work; sustaining it is even harder—especially in the new remote work environment.
§ What are the qualities of a strong and successful shared services team?
§ What qualities do individual team members need to bring to the table?
§ What hiring strategies will bring the right people to the team?
§ How will the new normal “work from home” impact your ability to build and sustain the right team
Heidi Rauscher Tilghman
Director, Shared Services and Change Management CommunicationsUniversity of Washington
12:45 pm - 1:30 pm
IS YOUR PRODUCTIVITY UP OR DOWN? LEVERAGING METRICS TO SHOW WORK FROM HOME PRODUCTIVITY
Melissa Long Shuter -
Executive Director of Business Operations,
University of Louisville
As Shared Services organizations continue to adapt and navigate the pandemic’s new normal—working from home -- SSO leaders are tasked with providing metrics to prove the productivity of their remote workforce. Choosing the most impactful metrics is key to measuring your team’s performance. Join this session, to hear:
§ What data and the metrics are useful to build better policies around working from home
§ What metric should be examined to determine the productivity of a remote team
§ Why the best remote/most productive teams have a good strategy and the right tools
1:30 pm - 2:15 pm
ROUNDTABLE DISCUSSION: LEADERSHIP LESSONS— HOW TO BE AN EFFECTIVE REMOTE LEADER
According to SSON Analytics, only 10 percent of shared services leaders felt they were fully prepared to lead remote teams. The global pandemic quickly forced SSOs to pivot to a remote way of working. With a virtual workplace being the new normal and a preference for employees, effectively managing a remote team comes with its challenges. In this session, we will discuss:
- How to provide effective coaching when your team is remote?
- How to develop your staff when you are unable to have a face-to-face interaction?
- How to effectively manage personnel issues remotely?
- How to maintain the culture when your team is no longer in the office?
- What are the essential leadership soft skills required to manage and motivate a virtual team?
2:15 pm - 3:00 pm
CLOSING PANEL: LOOKING OVER THE HORIZON--WHAT DOES THE FUTURE OF WORK LOOK LIKE?
Melissa Long Shuter -
Executive Director of Business Operations,
University of Louisville
Pam Gabel - Executive Director, Shared Services Center, University of Michigan
Chase Loper - Director Shared Services, Duquesne University
Never before, has diversity, equality and inclusion been more important to an organization’s culture. As higher education shared services organizations continue to change and grow—ensuring a more diverse and inclusive team is imperative for an equitable future. In this session, we will discuss:
Hiring practices to eliminate biases
Building out your team to be ensure diversity
