Driving Competitive Growth & Sustainable Advantages with Shared Services

April 20 - 23, 2020
Renaissance Seattle Hotel

Pre-Conference Workshops Day , Tuesday, April 21, 2020

8:00 am - 8:30 am WORKSHOPS REGISTRATION & NETWORKING BREAKFAST

8:30 am - 10:15 am WORKSHOP A: DRIVING SHARED SERVICES SUCCESS AT EVERY STAGE OF THE JOURNEY – STRATEGIES AND TACTICS FOR LONG-TERM SUCCESS

Courtney Jackson - Partner, ScottMadden
Betsy Curry - Manager, ScottMadden


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Courtney Jackson

Partner
ScottMadden

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Betsy Curry

Manager
ScottMadden

10:45 am - 12:30 pm WORKSHOP B: CREATING YOUR NEXT-GEN HIGHER EDUCATION SHARED SERVICES

Craig Ackerman - Head of the Global RPA Practice, Chazey Partners


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Craig Ackerman

Head of the Global RPA Practice
Chazey Partners

12:30 pm - 1:00 pm NETWORKING LUNCH

1:00 pm - 2:45 pm WORKSHOP C: HOW TO DEVELOP A ROBUST PROJECT MANAGEMENT PLAN WITHIN A SHARED SERVICE ORGANIZATION

Kirk Trasborg - Executive Director of Shared Services, University of Pennsylvania
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Kirk Trasborg

Executive Director of Shared Services
University of Pennsylvania

2:45 pm - 3:00 pm AFTERNOON NETWORKING COFFEE BREAK

3:00 pm - 4:45 pm WORKSHOP D: DESIGN THINKING: TOOLS & TECHNIQUES TO BUILD THE FOUNDATION OF HUMAN-CENTRIC EMPATHY

4:45 pm - 4:45 pm END OF WORKSHOPS

5:00 pm - 5:00 pm MURDER MYSTERY