April 20 - 23, 2020
Seattle, WA
Brandon Gaines, Shared Services Director at Princeton University

Brandon Gaines


Shared Services Director
Princeton University

Check out the incredible speaker line-up to see who will be joining Brandon.

Download The Latest Agenda

Main Day 2, Friday, April 26, 2019

Friday, April 26th, 2019


9:30 AM CASE STUDY: AN OPT-IN APPROACH TO SHARED SERVICES AT PRINCETON UNIVERSITY

Predicting the long-term success of your shared services organization can be somewhat difficult in the initial stages of your planning efforts. Starting small, building relationships, allowing for pause and reflection, and identifying opportunities for timely expansion have been key to the success of the shared services program at Princeton University. In this session, we will see how, in the span of eight years, one person supporting seven academic departments turned into five people supporting 30 academic and administrative departments. We will discuss the importance of:
∙∙ Selecting the pilot group of departments
∙∙ Knowing the financial services you can offer and when to expand those services
∙∙ Establishing service-level agreements that are scalable and processes that are standardized
∙∙ Leveraging data to influence buy-in and articulate overall value