Courtney Jackson has 16 years of consulting experience, focusing the last 10 years incorporate and shared services. Areas of expertise include human resources management, shared services strategy, design and implementation, project and change management, operations improvement and process redesign, shared services delivery/operations, organization design and restructuring, and governance. Courtney’s experience spans higher education, aerospace and defense, entertainment, retail, energy, manufacturing, and real estate, primarily within the human resources and finance and accounting disciplines. Prior to joining ScottMadden, Courtney worked at PricewaterhouseCoopers, consulting on corporate dispute litigations within the United States, Switzerland, and Australia. Courtney received an M.B.A. at the University of North Carolina Kenan-Flagler Business School and a B.S. in commerce, with a minor in French, from the University of Virginia.