Deborah Zumbach

Associate Vice President of Purchasing & Business Services University of Iowa

Main Conference Day One, Wednesday, October 14, 2020

Wednesday, October 14th, 2020

11:15 AM PANEL DISCUSSION: NAVIGATING THE NEW REALITY OF UNCERTAINTY AND CHANGE

The global health crisis of 2020 upended the normal operational practices for shared services organizations—challenging the long held “orthodoxies” and forcing many to pivot to a new way of working---not only to survive during the pandemic but thrive in the post–COVID-19 world. In this session, we will discuss, the impact of the pandemic on Higher Education Shared Services Organizations and what the change has meant for the industry and how they were able to pivot over the last 6 months. Discussion will include:

§ The challenges and new opportunities as a result of the pandemic

§ The impact on newly established shared services organizations

§ Building more resilient operating models including virtual/remote shared services

§ Leveraging Robotic Process Automation (RPA) and robust business continuity planning

Check out the incredible speaker line-up to see who will be joining Deborah.

Download The Latest Agenda