Of the many elements determining the success of Shared Services in higher education institutions, none is more key than your Shared Services team. Your team members must be great communicators, keen listeners, and skilled technicians with the ability to marry departmental needs with institutional policies and system configurations. They must
be enthusiastic learners, willing to work together through change and challenges as a supportive unit. Building such a team is hard work; sustaining it is even harder—especially in the new remote work environment.
§ What are the qualities of a strong and successful shared services team?
§ What qualities do individual team members need to bring to the table?
§ What hiring strategies will bring the right people to the team?
§ How will the new normal “work from home” impact your ability to build and sustain the right team