She has over 16 years of experience in the shared services field, having held leadership roles in 5 centers, spanning diverse industries including publishing, financial services, construction, and manufacturing. Her current position is her first in higher education. She has been involved in all phases of shared services from design and implementation to continuous improvement and on-going management. Pam earned a B.S. in Psychology from Penn State University and a Master of Divinity from the Lutheran Theological Seminary in Philadelphia.
There is a significant difference between crisis leadership and day-to- day leadership. But shared services leaders too quickly forget their crisis leadership skills that allowed them to successfully respond under extraordinary circumstances, set direction, drive continuity, manage and motivate a team when the organization needed them the most like in the recent global pandemic. In this session, our speaker will discuss how to leverage and apply your crisis leadership skills in your day-to-day leadership role.
Never before, has diversity, equality and inclusion been more important to an organization’s culture. As higher education shared services organizations continue to change and grow—ensuring a more diverse and inclusive team is imperative for an equitable future. In this session, we will discuss:
Hiring practices to eliminate biases
Building out your team to be ensure diversity