Driving Competitive Growth and Sustainable Advantages with Shared Services

April 20 - 23, 2020 | Seattle, WA

Peggy Kay

Assistant Vice President, Technology Customer Experience University of the Pacific

Pre-Conference Workshops, Wednesday, April 24, 2019

Wednesday, April 24th, 2019

8:30 AM WORKSHOP A: CHANGE MANAGEMENT, COMMUNICATION, AND STAKEHOLDER ENGAGEMENT - CRITICAL COMPONENTS TO EFFECTIVE CHANGE MANAGEMENT

Today, change is a constant, and the ability to manage change as part of your day-to-day operations is a crucial part of your SS implementation and optimization
process. Success depends on getting your C-Suite to buy in to your vision, and on developing an effective communication strategy that will get your message across
in a clear and concise way. During this workshop, practitioners will share the change management and engagement techniques they have used in order to drive new
behaviors that foster support from the entire organization.
Discussion includes:
∙∙ Developing and reviewing a detailed communication plan to ensure it is effective and meets the needs of stakeholders
∙∙ Aligning stakeholder vision to a common vision that will ensure change management buy-in
∙∙ Cultivating a culture of collaboration by creating common goals and mutual inter-dependence
∙∙ Developing strategies to create a clear and consistent multi-channel messaging to ensure changes are effectively communicated and understood

Main Day 1, Thursday, April 25, 2019

Thursday, April 25th, 2019

12:00 PM "CREATING THE STORY OF THE BENEFITS”—HOW TO CHANGE STAKEHOLDERS’ MINDSET FROM ONE OF RESISTANCE TO CHAMPIONS OF YOUR SS

It is imperative that SSC leaders develop and maintain strategic partnerships with faculty to ensure the success of a significant operational and systemic restructuring. Selling the story of your SSC initiative with a sound, comprehensive and reliable business case is critical in order to obtain alignment and approval from stakeholders before moving into implementation, expansion, or optimization operations. Attend this session to gain valuable insights into:
∙∙ Designing and implementing a shared services program that best meets the needs of your faculty and all parties affected
∙∙ Creating branding messages that speak to your faculty’s needs and emphasize the ROI they desire

Check out the incredible speaker line-up to see who will be joining Peggy.

Download The Latest Agenda