April 20 - 23, 2020
Seattle, WA
Rodney Brunson, Director of Accounts Payable & Payment Services at Yale University

Rodney Brunson


Director of Accounts Payable & Payment Services
Yale University

Check out the incredible speaker line-up to see who will be joining Rodney.

Download The Latest Agenda

Main Day 1, Thursday, April 25, 2019

Thursday, April 25th, 2019


1:45 PM BUILDING A CULTURE OF CONTINUOUS IMPROVEMENT TO SUSTAIN & GROW YOUR SHARED SERVICES CENTER

Every Shared Services Organization understands that the key to maturation lies
in your ability to foster a commitment towards continuous improvement from
all stakeholders. The process to drive innovation and a culture of continuous
improvement should embody several important elements that are essential to
create a mindset of personal and collective accountability to deliver results-
-a climate that empowers and equips your team to drive improvements. When
done correctly—it can also be the most rewarding! In this session, you will hear:
∙∙ Efforts to engage and motivate a continuous improvement mindset with
employees
∙∙ How to create a continuous improvement program/culture
∙∙ The importance of sustaining your CI program
∙∙ How to develop top to bottom metric, drive noticeable performance
improvement and win the support of your C-suites