Driving Competitive Growth and Sustainable Advantages with Shared Services

April 20 - 23, 2020 | Seattle, WA

Rodney Brunson

Director of Accounts Payable & Payment Services Yale University

Rodney Brunson is the Yale Shared Services Director of Accounts Payable & Payment Services and is responsible for ensuring delivery of the highest level of vendor compliance, accounts payable, expense compliance, and payment services to the University. Rodney is also responsible for ensuring that the department is structured to support continuous improvement and is focused on quality and productivity. Some of his current areas of focus include developing processes that will prevent fraud in the supplier database and eliminating duplicate payments.


Rodney has a Bachelor of Science in Management Information Systems from Albertus Magnus College and a Master’s in Business Administration from University of New Haven. 

Main Day 1, Thursday, April 25, 2019

Thursday, April 25th, 2019

1:45 PM BUILDING A CULTURE OF CONTINUOUS IMPROVEMENT TO SUSTAIN & GROW YOUR SHARED SERVICES CENTER

Every Shared Services Organization understands that the key to maturation lies
in your ability to foster a commitment towards continuous improvement from
all stakeholders. The process to drive innovation and a culture of continuous
improvement should embody several important elements that are essential to
create a mindset of personal and collective accountability to deliver results-
-a climate that empowers and equips your team to drive improvements. When
done correctly—it can also be the most rewarding! In this session, you will hear:
∙∙ Efforts to engage and motivate a continuous improvement mindset with
employees
∙∙ How to create a continuous improvement program/culture
∙∙ The importance of sustaining your CI program
∙∙ How to develop top to bottom metric, drive noticeable performance
improvement and win the support of your C-suites

Check out the incredible speaker line-up to see who will be joining Rodney.

Download The Latest Agenda