Director, ABC Shared Services
University of Washington, School of Medicine
Main Day 1, Thursday, April 25, 2019
Thursday, April 25th, 2019
With digital disruption impacting the workforce, enhancing your SSC to be
attractive to each generation of talent should be top of mind, and so should
ensuring that your talent pool has the right skill sets to meet the demands of your
mature SSC. This session will provide tools and insight needed to ensure your talent
can meet business challenges. Questions we will address include:
∙∙ What’s the best way to develop and evolve your workforce with skills needed
for the future?
∙∙ How do you develop succession and career planning strategies to support
and engage the next generation of shared services leaders?
Main Day 2, Friday, April 26, 2019
Friday, April 26th, 2019
8:45 AM CASE STUDY: COMMUNITIES OF PRACTICE(COP): HOW THE UNIVERSITY OF WASHINGTON LEVERAGES SHARED SERVICES TALENT
The University of Washington has recently developed a Community of Practice that includes all their shared services centers. In this session presenters will discuss the structural characteristics of a community of practice and how creating one at your university may:
∙∙ Decrease the learning curve of your employees
∙∙ Improve your customer experience
∙∙ Reduce rework by learning from colleagues
∙∙ Share best practices and leveraging what works on your campus
∙∙ Walk away with tools to assist you in creating a COP (or virtual COP) with at your Institution.