April 20 - 22, 2020
USA
Shelley Prosise, Director, ABC Shared Services at University of Washington, School of Medicine
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Shelley Prosise


Director, ABC Shared Services
University of Washington, School of Medicine

Main Day 1, Thursday, April 25, 2019

Thursday, April 25th, 2019


2:30 PM PANEL DISCUSSION: FINDING THE RIGHT TALENT TO MEET THE NEEDS OF YOUR EVOLVING/MATURING SSC

With digital disruption impacting the workforce, enhancing your SSC to be
attractive to each generation of talent should be top of mind, and so should
ensuring that your talent pool has the right skill sets to meet the demands of your
mature SSC. This session will provide tools and insight needed to ensure your talent
can meet business challenges. Questions we will address include:
∙∙ What’s the best way to develop and evolve your workforce with skills needed
for the future?
∙∙ How do you develop succession and career planning strategies to support
and engage the next generation of shared services leaders?

Main Day 2, Friday, April 26, 2019

Friday, April 26th, 2019


8:45 AM CASE STUDY: COMMUNITIES OF PRACTICE(COP): HOW THE UNIVERSITY OF WASHINGTON LEVERAGES SHARED SERVICES TALENT

The University of Washington has recently developed a Community of Practice that includes all their shared services centers. In this session presenters will discuss the structural characteristics of a community of practice and how creating one at your university may:
∙∙ Decrease the learning curve of your employees
∙∙ Improve your customer experience
∙∙ Reduce rework by learning from colleagues
∙∙ Share best practices and leveraging what works on your campus
∙∙ Walk away with tools to assist you in creating a COP (or virtual COP) with at your Institution.

Check out the incredible speaker line-up to see who will be joining Shelley.

Download The Latest Agenda