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Shared & Business Services in Higher Education

According to SSON Analytics out of 2369 Higher Education Institutions in the US, only ~3% have started on their Shared Services. While Shared Services implementation can be complex and challenging, benefits are also substantial—from streamlined back-office operations, to lower operational costs, and increased transparency, accountability, and efficiency. However, with budgetary constraints, faculty resistance, high employee turnover, internal politics, stringent transparency requirements, and public and administrative scrutiny, higher education is slow in adopting and implementing a shared services model for their institutions.

Bringing together shared services leaders across all functions and maturity levels from public and private higher education institutions and university systems, The Shared & Business Services in Higher Education 2020 will focus on how  higher education Institutions can reap the benefits of Shared Services; successful implementation strategies to avoid pitfalls; adding value through automation, process excellence, customer service, metric & data analytics; the benefits of stakeholder partnerships, talent management, and advisory services.

Regardless of where you are in your shared services journey, by attending this uniquely valuable conference, you will leave with tools,  strategies and a wealth of real-world insight to transform your back off functions. You will be equipped to help your institution become more competitive in today’s highly challenging, cost-sensitive, process-efficiency-driven marketplace.

2019 Speakers

Brenda Rebman, MBA, CHPR, CMC, CHE,

Chief Human Resources Officer, UC Davis, Office of the Associate Vice Chancellor
UC Davis

Kelly Johnson

Director of Shared Services and Administration
University of Washington

Angie Loving

Associate HR Director
University of Kansas

Nancy Lewis

Executive Director, Sponsored Projects
University of California Irvine

Kari Campbell

Project Manager, HRTSM, Human Resources Division
Minnesota State University

Barb Biljan

System Director for HRIS and HR Shared Services, Human Resources Division
Minnesota State University

Lisa Sharpe

Project Director, Shared Services Operations, Office of the AVP for Finance
West Virginia University

Rosemary Madnick

Executive Director, Office of Grants and Contracts Administration
University of Alaska Fairbanks

Melissa Long Shuter

Executive Director, Business Operations
University of Louisville

Shelley Prosise

Director, ABC Shared Services
University of Washington, School of Medicine

Phillip A. Ray

Vice Chancellor for Business Affairs, Office of the Chancellor
Texas A&M University System

Whitney Pugh

Executive Director of Budget & Planning
Utah State University

Rodney Brunson

Director of Accounts Payable & Payment Services
Yale University

Betsy Curry


Top Benefits of Attending:


Learn how to develop, execute, and track a successful plan to start up, stabilize, enhance, and/or expand an efficient and cost-effective shared services model for your higher education system


Examine strategies to develop a customer-centric SS organization; ensure you have the right people, skills and culture to champion change; utilize process excellence, automation, and analytics for efficiency and to take your Shared Services to the next level 


Explore how to transform your Shared Services with IA technologies to stay competitive and relevant in an automated future


Dig deep into topics vital to your continued success such as: How to Build Strategic Procurement Capabilities to Achieve Sustainable Cost Savings; Mastering Change Management: Creating An Open & Positive Culture Throughout Your SS Organization; Strategic  Marketing & Communication for Launch and Growth; Getting and Keeping Buy-In From Senior Leadership to Spearhead More SS Activities; Building The Business Case For Your SS Initiative; Leveraging Metrics & Analytics To Drive Growth and Process Improvements; Building A Culture of Lean; Keys to Aligning Shared Services Strategy With Customer Needs and Expectation; Talent Management; Design Thinking: Tools & Techniques to Build the Foundation of Human-Centric Empathy,and many more!

Showcase Your Solution

Find out how the Shared Services in Higher Education series will provide you with the opportunity you need to meet prospects and grow your customer base.

Past Partners include:

Teamwork Makes the Dream Work

The SSHE team recognizes that institutions like yours can benefit from learning and developing together to achieve greater results, which is why we have all of the following spectacular group activities:






Sponsors & Exhibitors
Media Partners