In this session, hear from Claus about how they have successfully migrated 75% of their organisation to GBS, servicing over 140,000 employees. Discover how through GBS transformation they have successfully delivered significant headcount reductions and developed an automation programme which has delivered savings. Beyond this, however, learn how DT has remodelled their customer experience through utilising workflow management tools, incorporating bots and Artificial Intelligence.
Claus Peter Schründer
Senior Vice President, HR Special Services
Deutsche Telekom AG Services Europe