The Must-Attend Shared Services and Outsourcing Event in MENA

08 - 10 December, 2019 | Palace Downtown, Dubai, United Arab Emirates

SSOW Middle East | Conference Day Two: Tuesday, 10 December 2019

8:30 am - 9:30 am REGISTRATION FOR MAIN CONFERENCE DAY TWO

9:30 am - 9:40 am CHAIRMAN’S DAY ONE RECAP & DAY TWO OPENING REMARKS

9:40 am - 10:10 am INTERNATIONAL KEYNOTE ADDRESS: THE GBS OUTLOOK: What it takes to establish an optimised GBS

Sandeep Kulkarni - GBS Advisor, Jaguar Land Rover
Key Discussion Points:
 
  • How to evolve the GBS organization to become a strategic tool for the enterprise
  • Getting the right buy-in: Building a business case for senior leaders to support transformation and change
  • How to transform GBS from an ‘inside out mind-set’ to an ‘outside in mind-set’ and become the transformation engine
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Sandeep Kulkarni

GBS Advisor
Jaguar Land Rover

10:10 am - 10:40 am REGIONAL KEYNOTE ADDRESS: ADCB’S digital transformation story - bridging the gap between successful pilot testing and deployment at scale

Mohamed El Bassuni - Head of Change & Transformation, Itmam Services, Abu Dhabi Commercial Bank (ADCB)
Digital transformation is an opportunity of historic proportions in the context of the Fourth Industrial Revolution. Unfortunately, tactical issues such as the lack of resources and time seem to get in the way of leaders who are determined to drive change. This gap between intent and action continues to be as wide as ever. In this session, ADCB shares practical guidance from having successfully driven transformation at ADCB’s best Business Services Centre (BSC). In this session, you will:
 
  • Discover why digital transformations fail and what you can do about it
  • Ensure that time and money are not on the critical path
  • Review real-life success stories of 10X digital transformations in shared services 
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Mohamed El Bassuni

Head of Change & Transformation, Itmam Services
Abu Dhabi Commercial Bank (ADCB)

10:40 am - 11:10 am INDUSTRY SPOTLIGHT: Future of our Workplace: The ADNOC Story

Ali Khaled Alhashmi - Vice President - Human Resources, ADNOC Group
Join us as we discuss ADNOC’s plans for the workforce and how going digital impacts a mega business. 
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Ali Khaled Alhashmi

Vice President - Human Resources
ADNOC Group

11:10 am - 12:10 pm MORNING COFFEE BREAK

12:10 pm - 12:40 pm REGIONAL SPOTLIGHT: THE KSA INITIATIVE: FUTURE OF SHARED SERVICES IN THE KINGDOM OF SAUDI ARABIA

Abdulelaah I Alhoti - Founder, Initiative Shared Services Group - KSA
Join this expert session with the Shared Services Group of KSA to gain an understanding on the SSO market in the region.
 
Key Discussion Points:
  • The startup initiative in KSA and how it can help you
  • Renowned business cases from Saudi Arabia
  • The Shared Services Future in Saudi Arabia
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Abdulelaah I Alhoti

Founder
Initiative Shared Services Group - KSA

12:40 pm - 1:10 pm SSC SET UP: CHOOSING A LOCATION STRATEGY THAT MATCHES YOUR SHARED SERVICES GOALS AND NEEDS

Edwin Hage - Senior Director HR Shared Services, Jumeirah Group / Jumeirah Hotels & Resorts
The trend used to be that shared services organisations sat away from the larger organisation as a whole, and in places that were at a cost savings to the organisation.
That is changing. Many organisations are moving back to optimise the talent pool, create clarity and stay compliant, instead of relying on the traditional model of moving to a cheaper location, just because it is cheaper.
 
Key Discussion Points:
  • Explore how organisations are leveraging their talent pools
  • Examine how organisations are choosing locations
  • Evaluate how automation is playing a role in the location decision
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Edwin Hage

Senior Director HR Shared Services
Jumeirah Group / Jumeirah Hotels & Resorts

Amazon has set an example for the world, when it comes to streamlining vendor management practices. However, many SSO struggle to streamline their own in-house vendor management, and are looking for solutions.

Key Discussion Points:
  • Explore how one organisation has created a streamlined approach to vendor management
  • Examine how technology is providing additional support to assist with vendor management
  • Evaluate the impact that streamlining vendor management has had up and down the value chain
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Dhiman Bhaumik

VP and Head of F&A, Procurement Operations and Business Services
Tanfeeth – Emirates NBD Company

There are so many things to consider when setting up a SSC/GBS organisation from scratch, and whether this is your first time or your fifth, there are still lessons to learn.
In this session, hear from SSO leaders about their top tips and tricks regarding SSO launch:

Key Discussion Points :
  • How to decide which location is right for you
  • Understanding key drivers – what is the catalyst for business service?
  • Linking location strategy to your long-term goals

Ben Chris

Shared Service Centre, Director of Finance
Hilton

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Abdulelaah I Alhoti

Founder
Initiative Shared Services Group - KSA

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Gopal Ahuja

Head of Shared Services Centre
IFFCO Group

2:10 pm - 3:10 pm NETWORKING LUNCH

STRATEGY DEEP DIVE

Attendees will need to pre-select the Deep Dive sessions they would like to join at 12:10 and 13:00. Everyone will rotate between their two (2) choices, in back-to-back 40-minute intervals. There will be a ten (10) minute transitional break at 12:50pm. All conference attendees must pre-register for their two (2) Deep Dive session upon registering for the event. Registrations will be on a first-come first-served basis. If you do not pre-register for your Deep Dives, we’ll have to assign seating based upon demand and availability.

GROUP DISCUSSION ONE

3:10 pm - 3:40 pm LOCATION STRATEGY
Ben Chris - Shared Service Centre, Director of Finance, Hilton
An engaging introduction to the GCC and what it has to offer the SSO industry

Ben Chris

Shared Service Centre, Director of Finance
Hilton

GROUP DISCUSSION TWO

3:10 pm - 3:40 pm PROCESS EFFICIENCY AND CONTINUOUS IMPROVEMENT: THE PILLARS OF A SUCCESSFUL SSC
Mohamed El Bassuni - Head of Change & Transformation, Itmam Services, Abu Dhabi Commercial Bank (ADCB)
How can process innovation deliver tangible business value while ensuring performance excellence?
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Mohamed El Bassuni

Head of Change & Transformation, Itmam Services
Abu Dhabi Commercial Bank (ADCB)

GROUP DISCUSSION THREE

3:10 pm - 3:40 pm USING BUSINESS PROCESS MANAGEMENT TECH (BPM) TO MANAGE WORKFLOW AND TRACK DATA
Gopal Ahuja - Head of Shared Services Centre, IFFCO Group
Discover, model, analyse, measure, improve, optimize, and automate business processes to fit your needs.
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Gopal Ahuja

Head of Shared Services Centre
IFFCO Group

3:40 pm - 3:50 pm :10-MINUTE TRANSITION BREAK

ROUND TWO

GROUP DISCUSSION FOUR

3:50 pm - 4:20 pm OPTIMISING YOUR FINANCE SHARED SERVICE CENTRE
Nalin Tripathi - SSF Leader - Group Finance, Al-Futtaim

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Nalin Tripathi

SSF Leader - Group Finance
Al-Futtaim

GROUP DISCUSSION FIVE

3:50 pm - 4:20 pm EVOLVING YOUR DATA MANAGEMENT STRATEGY
Ramachandran Subramaniam - Former Senior Director Shared Services, Kuwait Food Company (Americana)
From data collection, processing, storage, to security management – what comprehensive strategy works for you?

Ramachandran Subramaniam

Former Senior Director Shared Services
Kuwait Food Company (Americana)

GROUP DISCUSSION SIX

3:50 pm - 4:20 pm SETTING UP INTERNATIONAL SSCs
Gopal Ahuja - Head of Shared Services Centre, IFFCO Group
Moving beyond your location strategy, how you go about implementation once you chosen your destination.
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Gopal Ahuja

Head of Shared Services Centre
IFFCO Group

4:20 pm - 4:20 pm CLOSING REMARKS AND END OF CONFERENCE