Many industries face high levels of disruption from e-commerce and technology. Taxi services, travel agencies, brick and mortar retailers, job recruiters, media companies and many more face significant challenges. In a disrupted business model, shared service operations may take on a slightly different role in the organisation, working to fund investment around the disrupted models. This drives a movement to incorporate non-traditional functions into a multi-function shared service organisation, freeing the organisation to invest and innovate to stave disruption. In effect, the SSO can provide a ‘lifeline’ to the disrupted business model.
Key Discussion Points:
- How shared service functions assist the company in overcoming disruption
- How legacy shared service functions in disrupted industries are helping to fund innovation
- How these service functions are reaching beyond traditional structures to drive industry innovation
Managing Director - GBS Asia Pacific