Your business support shared service is running lean and efficient. You have installed business process automation workflows and have moved on, using robotics to reach and envelop data from disparate applications and systems to enrich data needs and enhance straight through processing. The business is doing well. The customers – strategic business users in the group – are happy with the services provided.
However, would your shared service center stand up the rigors of the open market? Is it commercial?
More and more companies and groups across the region see the efficient internal provision of business support services as a wasted opportunity – an opportunity to turn a legacy overhead into a true money making SBU, providing BPO services externally to clients outside of the group.
The question is, are you ready?
Key discussion points:
- What is needed to support external customers
- Building a culture to drive innovation, ownership and customer centricity
- Making business support generic to serve all customers
Shared Services Industry Expert