The Must-Attend Shared Services and Outsourcing Event in MENA

08 - 10 December, 2019 | Dubai, UAE

Industry Report

State Of The Shared Services Market Report 2019: The Middle East

State Of The Shared Services Market Report 2019: The Middle East

Every year, SSON’s survey highlights enormous progression in Shared Services’ evolution. The past couple of years have shown a clear move away from transactional, human-based work towards data driven, knowledge-based activity – enabled by automation.

Shared Services Organisations in the Middle East are developing new competencies and taking on growth, frequently by leveraging new Centres of Expertise or Excellence (more than 2/3 of Middle East SSCs now leverage COEs) and expanding into new services and geographies.

The State Of The Shared Services Market Report 2019: The Middle East highlights ten trends emerging from this year’s Middle East respondents, which emphasise the new direction, strategies and value-add SSOs are carving out for themselves.

Top Trends In The Middle East: 

  • Centre of Expertise - 69% are leveraging a Centre of Expertise (COE) 
  • Overall Shared Services Strategy - 52% are moving forward to a bigger but fewer centres 
  • Productivity Improvements in the next 12 months - Fifty-nine percent of SSOs are targeting productivity improvements greater than 7%
  • Transactional or Knowledge-based - 35%  say that more than half the services they offer are now predominantly knowledge-based
  • Outsourcing to Solve Problems - 60% are still outsourcing

… and more. 

Interactive Report: The Middle Eastern Shared Services 2019 Visual Analytic Workbook

Interactive Report: The Middle Eastern Shared Services 2019 Visual Analytic Workbook

Middle Eastern SSCs are striving to add more value by expanding service scope and leveraging automation, but change management remains a huge hurdle to surmount. This report will dive into existing trends of Shared Services based in the Middle East. Through public and proprietary data sources, it will:

  • Give an insight into the features and strategies of Middle Eastern Shared Services Centres (SSCs)
  • Assess the state of automation-readiness and list pain points faced by SSCs in their automation journeys
  • Shed light on how employee needs matter in organisational change management and list three tips on how to improve change management communication
Shared Services in the Middle East: Trends & Cost Comparisons

Shared Services in the Middle East: Trends & Cost Comparisons

Put together by the SSON Analytics team, this report looks into the shared services trends in the Middle East and provides costs comparison across the Top 5 SSC cities and Top 5 emerging cities in the region.