Middle Eastern SSCs are striving to add more value by expanding service scope and leveraging automation, but change management remains a huge hurdle to surmount. This report will dive into existing trends of Shared Services based in the Middle East. Through public and proprietary data sources, it will:

• Give an insight into the features and strategies of Middle Eastern Shared Services Centres (SSCs)
  
• Assess the state of automation-readiness and list pain points faced by SSCs in their automation journeys
• Shed light on how employee needs matter in organisational change management and list three tips on how to improve change management communication