Every year, SSON’s survey highlights enormous progression in Shared Services’ evolution. The past couple of years have shown a clear move away from transactional, human-based work towards data driven, knowledge-based activity – enabled by automation.
Shared Services Organisations in the Middle East are developing new competencies and taking on growth, frequently by leveraging new Centres of Expertise or Excellence (more than 2/3 of Middle East SSCs now leverage COEs) and expanding into new services and geographies.
The State Of The Shared Services Market Report 2019: The Middle East highlights ten trends emerging from this year’s Middle East respondents, which emphasise the new direction, strategies and value-add SSOs are carving out for themselves.
Top Trends In The Middle East:
… and more.
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