The Must-Attend Shared Services and Outsourcing Event in MENA

08 - 10 December, 2019 | Palace Downtown, Dubai, United Arab Emirates

Gagandeep Singh

Managing Director - GBS Asia Pacific SWAROVSKI

A proven leader in setting up and managing multiple Global Business Services within IT, Finance, HR, Procurement and Facilities domains in the last 13 years. Gagandeep has been involved with various delivery models, e.g. captive, hybrid, managed services, staff augmentation, offshore, onshore and nearshore.

SSOW Middle East | Conference Day One: Monday, 9 December 2019

Monday, December 9th, 2019

3:10 PM SWAROVSKI’S APPROACH TO BUSINESS PROCESS MANAGEMENT AND DATA ANALYTICS

  • Choosing the right BPM software for your SSO
  • Improving business performance and outcomes by managing business processes
  • Modelling, measuring and optimising processes

SSOW Middle East | Conference Day Two: Tuesday, 10 December 2019

Tuesday, December 10th, 2019

3:30 PM THE ROLE OF SSO IN A DISRUPTED INDUSTRY

Many industries face high levels of disruption from e-commerce and technology. Taxi services, travel agencies, brick and mortar retailers, job recruiters, media companies and many more face significant challenges. In a disrupted business model, shared service operations may take on a slightly different role in the organisation, working to fund investment around the disrupted models. This drives a movement to incorporate non-traditional functions into a multi-function shared service organisation, freeing the organisation to invest and innovate to stave disruption. In effect, the SSO can provide a ‘lifeline’ to the disrupted business model.

Key Discussion Points:
  • How shared service functions assist the company in overcoming disruption
  • How legacy shared service functions in disrupted industries are helping to fund innovation
  • How these service functions are reaching beyond traditional structures to drive industry innovation

Check out the incredible speaker line-up to see who will be joining Gagandeep.

Download The Latest Agenda