The Must-Attend Shared Services and Outsourcing Event in MENA

08 - 10 December, 2019 | Palace Downtown, Dubai, United Arab Emirates

Gary Thompson

Shared Services Industry Expert .

Gary is a Shared Services, Outsourcing and OPEX Transformation expert; a hands-on specialist in developing and delivering the business support and operational service delivery strategy of the CEO, COO, CFO and CHRO. He is also a member of the Global Advisory Board for the Shared Services & Outsourcing Network (SSON).

SSOW Middle East | Pre-Conference Workshops: Sunday, 8 December 2019

Sunday, December 8th, 2019

2:30 PM Workshop E: COMMERCIALIZING SHARED SERVICES – TURNING THE TRADITIONAL BACK OFFICE OVERHEAD INTO A PROFIT MAKING BPO PROVIDER

Your business support shared service is running lean and efficient.  You have installed business process automation workflows and have moved on, using robotics to reach and envelop data from disparate applications and systems to enrich data needs and enhance straight through processing.  The business is doing well.  The customers – strategic business users in the group – are happy with the services provided.
 
However, would your shared service center stand up the rigors of the open market?  Is it commercial?
More and more companies and groups across the region see the efficient internal provision of business support services as a wasted opportunity – an opportunity to turn a legacy overhead into a true money making SBU, providing BPO services externally to clients outside of the group.
 
The question is, are you ready?
 
Key discussion points:
  • What is needed to support external customers
  • Building a culture to drive innovation, ownership and customer centricity
  • Making business support generic to serve all customers

Check out the incredible speaker line-up to see who will be joining Gary.

Download The Latest Agenda