The Must-Attend Shared Services and Outsourcing Event in MENA

08 - 10 December, 2019 | Palace Downtown, Dubai, United Arab Emirates

Gavin Maxwell

Partner Ernst & Young

Gavin Maxwell is a Partner at Ernst & Young, with responsibility for Finance Transformation Advisory for EY’s MENA Advisory business. He also sits on EY’s global leadership team for GBS and Shared Services, looking after the same for MENA. Gavin is responsible for the EY’s MENA Intelligent Automation practice and runs a Centre or Excellence for RPA for MENA.


Prior to joining  Ernst & Young, Gavin spent almost 19 years working with one of the largest consulting and technology companies in the world and was a Managing Director in their UKI as well as their MENA practices.


Gavin is also a prize winning Fellow of the Chartered Institute of Management Accountants.

SSOW Middle East | Pre-Conference Workshops: Sunday, 8 December 2019

Sunday, December 8th, 2019

9:30 AM Workshop A: GBS Executive Boardroom

This knowledge sharing session will explore the evolution of Global Business Services (GBS), and its role as a transformation engine for organizations. Considering GBS’s expanded mandate, we’ll delve into leading operating models that drive enterprise-wide digital transformation, leveraging intelligent automation, robotic process automation, and other leading enabling technologies to foster end-to-end processing to ensure customer centricity of the GBS at organizations. EY’s Intelligent Global Business Services (iGBS) solution with technology and customer centricity at its core will be discussed to help fuel your own GBS transformation journey.

SSOW Middle East | Conference Day One: Monday, 9 December 2019

Monday, December 9th, 2019

9:40 AM The EY GBS story – taking our own medicine

The objective of this session is take you through the success story behind how we set-up a GBS  and how it evolved over time to create tremendous value to our firm, going way beyond multi- million dollar cost reduction.

Check out the incredible speaker line-up to see who will be joining Gavin.

Download The Latest Agenda