The Must-Attend Shared Services and Outsourcing Event in MENA

08 - 10 December, 2019 | Palace Downtown, Dubai, United Arab Emirates

Mohamed El Bassuni

Head of Change & Transformation, Itmam Services Abu Dhabi Commercial Bank (ADCB)

Spearheading change and transformation at one of UAE’s leading banks.

SSOW Middle East | Conference Day Two: Tuesday, 10 December 2019

Tuesday, December 10th, 2019

10:10 AM REGIONAL KEYNOTE ADDRESS: ADCB’S digital transformation story - bridging the gap between successful pilot testing and deployment at scale

Digital transformation is an opportunity of historic proportions in the context of the Fourth Industrial Revolution. Unfortunately, tactical issues such as the lack of resources and time seem to get in the way of leaders who are determined to drive change. This gap between intent and action continues to be as wide as ever. In this session, ADCB shares practical guidance from having successfully driven transformation at ADCB’s best Business Services Centre (BSC). In this session, you will:
 
  • Discover why digital transformations fail and what you can do about it
  • Ensure that time and money are not on the critical path
  • Review real-life success stories of 10X digital transformations in shared services 

3:10 PM PROCESS EFFICIENCY AND CONTINUOUS IMPROVEMENT: THE PILLARS OF A SUCCESSFUL SSC

How can process innovation deliver tangible business value while ensuring performance excellence?

Check out the incredible speaker line-up to see who will be joining Mohamed El.

Download The Latest Agenda